DevOps with Grafana Implementation

The ideal candidate must have strong hands-on experience with DevOps concepts and 
Grafana installation, configuration, and dashboard development
, including deep knowledge of integrations with Prometheus, Loki, Elastic, CloudWatch, Azure Monitor, and on-prem server/network metrics. They must be skilled in 
alerting setup, SLO/SLA definition, and incident response models
, with a solid understanding of Windows/Linux servers, networks, databases, and hybrid cloud environments. Proficiency in 
scripting (Python/PowerShell/Bash)
, troubleshooting infrastructure performance issues, building repeatable dashboard templates, and optimizing noisy alerts is essential. Strong communication skills and the ability to work with distributed teams to support a 
24×7 monitoring model
 are required.

Key Responsibilities

1. Grafana Implementation & Administration

• Install, configure, and manage Grafana Enterprise/OSS in Client environments.
• Set up access controls, user roles, folder structure, and data source governance.
• Configure dashboards, alerting rules, plugins, variables, and templates.

2. Data Source Integration

• Connect Grafana to all required on-prem and cloud monitoring data sources including:
• Prometheus / Loki / InfluxDB / Elasticsearch
• CloudWatch, Azure Monitor, GCP Metrics
• SQL-based sources
• Windows/Linux server metrics
• Network devices & firewalls
• Work with infra-SMEs to understand each system's metrics and integrate them correctly.

3. Dashboard & Visualization Development

• Build high-visibility dashboards for:
• Server performance & capacity (Windows/Linux)
• Network health (routers, switches, firewalls)
• Database monitoring (SQL Server, Oracle, PostgreSQL, MySQL, etc.)
• Application performance & service health
• Develop standardized templates and modules for repeatable dashboard creation across teams.

4. Alerting, SLO/SLAs & Incident Response

• Configure alert rules aligned with Client' priorities and "North Star" monitoring standards.
• Define and implement alert thresholds, severity levels, escalations, and routing integrations.
• Integrate Grafana alerts with ticketing systems (ServiceNow/Jira) and on-call tools (PagerDuty, Opsgenie, Teams).
• Support the creation of response playbooks and runbooks.

5. Monitoring Architecture & Consolidation

• Assess existing monitoring tools across acquired entities.
• Inventory all dashboards, alerts, and metrics and plan their migration into Grafana.
• Help design the unified Monitoring Command Center for Client.
• Identify noise, redundant alerts, and opportunities for automation or tuning.

6. 24×7 Monitoring Enablement

• Prepare dashboards, alert policies, and runbooks to support a follow-the-sun offshore model.
• Support the Client NOC team in stabilizing monitoring and reducing alert fatigue.

7. Documentation & Knowledge Transfer

• Create documentation for installation, configuration, dashboards, and alerting rules.
• Build SOPs, runbooks, and onboarding guides for Client infra teams.
• Provide KT to onshore and offshore teams.

Required Skills & Experience

Technical Skills

• Strong experience with 
  Grafana
   (administration + dashboards + plugins).
• Hands-on experience integrating:
• Prometheus, Loki, InfluxDB, Elastic, or similar metric/log systems
• Cloud-native monitoring tools (AWS CloudWatch, Azure Monitor, GCP Metrics)
• On-prem server/network monitoring stacks
• Good knowledge of:
• Linux and Windows server administration
• Networking basics (TCP/IP, SNMP, routing, firewalls)
• Databases (SQL Server, Oracle, PostgreSQL)
• Scripting (Python, Bash, PowerShell)

Monitoring & Observability Skills

• Experience designing dashboards for infra health, availability, capacity, and utilization.
• Strong understanding of alerting concepts: thresholds, SLOs/SLAs, and severity levels.
• Ability to analyze noisy alerts and implement tuning.

Cloud & On-Prem Exposure

• AWS / Azure / GCP monitoring tools experience.
• Familiarity with hybrid environments and integrating metrics across multiple data centers.

Soft Skills

• Strong communication skills for working directly with Client onshore teams.
• Ability to gather requirements from infra, DB, app, and network teams.
• Problem-solving mindset and ownership of monitoring reliability.

Preferred Qualifications

• Experience in a NOC / Operations Support / SRE / Monitoring Engineer role.
• Exposure to large enterprise monitoring consolidation projects.
• Experience integrating Grafana with ServiceNow/Jira/PagerDuty.
• Experience with infrastructure-as-code (Terraform/Ansible) is an advantage.