Resource Co-ordinator for an NGO

Job Description – Resource Coordinator

Position Title:

Resource Coordinator

Reporting To:

Management / Board

Location:

Resource Centre

Role Purpose

The Resource Coordinator will act as the central point of contact at the Resource Centre. They will coordinate screening, maintain case records, guide families, and ensure timely referrals to the right facilities and professionals. The role requires strong organizational skills, communication, and the ability to liaise between families, specialists, and community resources.

Key Responsibilities

1. Case Intake & Coordination

Serve as the first point of contact for families approaching the Resource Centre.

Collect background information and register cases.

Schedule initial assessments with the Psychologist / Counsellor.

Maintain updated case files and ensure confidentiality.

2. Referral Management

Maintain an up-to-date directory of referral facilities (therapists, hospitals, schools, government schemes).

Guide families to appropriate services based on psychologist's screening results.

Track referrals and follow up on progress with families.

3. Networking & Partnerships

Build and maintain partnerships with hospitals, therapy centres, schools, NGOs, and government offices.

Establish MOUs or informal referral arrangements where needed.

Liaise with community stakeholders to expand support options.

4. Training & Awareness Support

Assist in organizing staff training and community awareness workshops.

Maintain training schedules, materials, and attendance records.

Help coordinate awareness events for parents, teachers, and volunteers.

5. Administration & Reporting

Compile monthly and quarterly activity reports for the Board.

Maintain referral statistics, case outcomes, and feedback.

Ensure compliance with centre's policies, safeguarding, and confidentiality guidelines.

Qualifications & Skills

Essential:

Graduate degree in Social Work, Psychology, Education, or related field.

Minimum 2–3 years' experience in case management, coordination, or social sector roles

Excellent communication and interpersonal skills.

Ability to manage records, databases, and basic office tools (Excel, Word).

Empathy, patience, and cultural sensitivity in working with families.

Desirable:

Knowledge of autism and neurodiverse conditions.

Experience working with NGOs, special schools, or disability programs.

Familiarity with local government schemes for disability support.

Key Attributes

Strong organizational and follow-up skills.

Problem-solving mindset with focus on family support.

Team player who can work with psychologists, educators, and social workers.

Commitment to inclusion, dignity, and confidentiality.

Employment Type

Full-time, with periodic travel for networking and partnerships.

Job Type: Full-time

Pay: ₹10, ₹15,000.00 per month

Application Question(s):

• Why do you want to work in a resource centre that serves children and families with special needs, and not in another type of job?
• Where do you see yourself in the next 2–3 years, and how does this role fit into your plans?
• This role may require patience, consistent follow-up with families, and sometimes working beyond regular hours. Are you prepared for that, and can you give an example from your past where you stayed committed in a difficult situation?

Work Location: In person