Operational Manager

2 days ago

Cochin, Kerala, India Factor Human Resources Pvt Ltd Full time

Operations Manager

Location: Cochin

Job Type: Full-time, Permanent

Experience Required: Minimum 4 years

Salary: ₹40,000 per month

Job Summary

We are looking for a detail-oriented and proactive Operations Manager with proven experience in managing day-to-day operational activities. The role involves team supervision, service quality monitoring, coordination with internal departments, and ensuring smooth facility operations in line with organizational standards.

Key ResponsibilitiesOperations & Team Management

  • Supervise daily operations and coordinate staff schedules, shifts, and responsibilities.
  • Ensure smooth execution of operational processes across the facility.
  • Monitor performance of therapists, housekeeping, and support staff.

Client Service & Quality Monitoring

  • Maintain service quality standards and ensure timely delivery of services.
  • Address client concerns and service-related issues in a professional manner.
  • Support personalized service coordination for high-priority clients.

Internal Coordination

  • Coordinate with doctors regarding scheduling, treatment planning, and patient follow-ups.
  • Liaise with the sales team to support bookings, onboarding, and service continuity.
  • Ensure proper shift handover for uninterrupted client care.

Inventory, Food & Laundry Coordination

  • Oversee stock requisitions and inventory control processes.
  • Coordinate with head office logistics for branch stock requirements.
  • Monitor inventory usage and report discrepancies when identified.
  • Ensure quality standards for treatment materials and consumables.
  • Supervise food services, diet schedules, and laundry operations to maintain hygiene standards.

Facility & Hygiene Oversight

  • Ensure cleanliness and upkeep of clinical and non-clinical areas.
  • Monitor waste management and hygiene practices.
  • Conduct regular facility checks and report maintenance requirements.

Reporting & Documentation

  • Review daily and weekly operational reports.
  • Track service delivery efficiency and client feedback.
  • Prepare monthly summary reports for management review.

Training & Compliance

  • Support staff training on internal processes, hygiene practices, and service protocols.
  • Ensure adherence to company policies and standard operating procedures.
  • Assist in performance evaluations and team development initiatives.

Petty Cash Coordination

  • Review petty cash requests submitted by the operations team.
  • Ensure requests are supported with proper documentation and justification.
  • Forward verified requests to the finance team for approval.
  • Track usage to ensure transparency and audit compliance.

Workplace Standards

  • Maintain professional conduct and respectful communication at all times.
  • Follow organizational policies related to workplace behavior and interaction.

Dress Code

  • Adhere to prescribed uniform and grooming guidelines.
  • Maintain a neat and professional appearance during work hours and official meetings.

Benefits

  • Cell phone reimbursement
  • Food provided
  • Paid sick leave

Job Type: Full-time

Pay: ₹35, ₹40,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Paid sick time

Work Location: In person

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