Custody Product Development, MD

Custody Product Development, MD - Client Adoption

Client success lead – MD level

The Product Development organization is recruiting for an experienced individual to Lead the rollout, and client adoption of various digitisation initiatives, ecosystem integrators and Digital and Data tools across our Custody and Fund services client base. As part of our modernization strategy, this role will be instrumental in transforming the client experience, digitizing client interactions, and driving adoption o for State Street clients globally.

The individual will partner with the Product team, Global Delivery (client services) and Technology to execute the product development initiatives and agenda through a laser-focused migration and adoption strategy for the existing client base globally.

Function

The person would have the depth and expertise to effectively design, develop and execute a plan to drive the overall adoption of the offering for our clients through a robust feedback loop and "beta" testing approach.

This is a strategic leadership role combining product ownership, client engagement, and change leadership across internal and external stakeholders.

The role requires you to be proactively involved in the assessment of clients and internal feedback and take a pragmatic approach towards migrating existing clients and internal stakeholders onto the latest features developed.

Responsibilities

The role will have responsibility for the following

• Define and drive the roadmap for various digitization, digital and data products across custody and fund services.

• Translating client and business needs by partnering with product development leads for product features, capabilities, and user experiences.

• Partner with product, technology, operations, and data teams to ensure timely and quality delivery.

• Develop and execute adoption strategies for digital tools, platforms, APIs, and data services

• Build client journey maps to identify and remove friction in adoption and ongoing usage.

• Act as the primary product interface for clients, relationship teams, and service teams.

• Serve as a thought leader internally to drive adoption and advocacy of new tools & workflows.

• Work closely with risk, compliance, and legal to ensure all digital solutions meet regulatory requirements.

• Define and track adoption KPIs and client engagement metrics (usage, feedback, ROI).

• Use data analytics to refine features and enhance overall client satisfaction.

• Build internal feedback loops with client service and implementation teams.

• Enable service teams to support digital tools effectively through training, documentation, and change management.

• Ensure operational readiness for new product rollouts specifically around digital and data, including internal toolkits and client support frameworks.

• Responsible for ensuring appropriate governance, compliance with policies/frameworks and oversight of issues, risks, audit and compliance items.

• Support annual planning and funding prioritization activities where required

• Presentations to senior management and chairing steercos / governance of the execution of agenda.

Skills

• Strategic Leadership: Ability to set direction, influence change, and lead through ambiguity.

• Expertise in product development and lifecycle management.

• Client-Centric Thinking: Strong track record of designing solutions for clients & feedback.

• Technology Acumen: Familiarity with modern data platforms, APIs, cloud architecture, user interface best practices, Interoperability frameworks and Fintech eco-systems.

• Change Management: Proven ability to lead adoption initiatives across complex organizations with complex clients, solutioning operating models and translating requirements into feature function capability for State Street One Custody.

• Communication: Excellent written and verbal communication skills with the ability to simplify complex topics.

• Collaborative Influence: Ability to align multiple stakeholders across business, tech, ops, and compliance.

• Excellent grasp of Asset Servicing

• Strong analytical skills

• Strong stakeholder management skills with an ability to navigate organization through the solution delivery cycle

Experience

• Professional qualifications are an advantage

• Agile experience as a Product Owner or Principal Product Owner is desired

• Operated at a global level and delivering on complex client-facing product development initiatives

• Prior experience working in Product, Operations and/or technology

• 10+ years of experience in asset servicing industry

• Experience of working on client success across asset Management, Asset Owners is desired

Outcomes expected from the roles

• Driving a change agenda and execution of the Product initiatives through measurable client adoption across all Digital channels.

• Proactive input and idea generation for product development roadmap

• Partnership with the project management office (PMO) to drive the Governance of the development agenda and the initiatives, including risk and issues. Includes prioritizing and approval of changes

• Managing a team of product development product owners working with their agile team members

Split of role:       

• Product Design & Development: 50%

• Market / Client interaction: 50%

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

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