Travel Consultant

23 hours ago

Bengaluru, Karnataka, India ziptrrip Full time ₹ 3,00,000 - ₹ 3,60,000 per year

Responsibilities:

● Act as the on-site travel customer service representative at the client's office, managing all day-to-day corporate travel needs including flights, hotels, bus, train, cabs, visas, travel insurance, and related services.

● Handle urgent and last-minute bookings or changes with minimal turnaround time.

● Prepare weekly/monthly travel reports for the client's management team.

● Manage end-to-end visa services of customers

● Handle customer inquiries and resolve issues in a timely and professional manner

● Updating daily activities in the project management tool

● Raising customer queries where there is dependency of any internal team member

● Communicating & coordinating with internal & external stakeholders

● Stay updated with industry trends and changes in regulations to ensure operational compliance

● Contribute to the overall operational efficiency and effectiveness of the organization

Qualifications:

· Prior experience in an onsite/implant travel desk role preferred.

· Strong customer service orientation and ability to interact with senior stakeholders.

· Problem-solving mindset to handle travel disruptions and escalations.

· Previous experience in travel customer service is preferred

· Good knowledge of visa-related nuances

  • Knowledge of operating travel Global Distribution System (GDS) preferred
  • Excellent attention to detail and accuracy in performing tasks
  • Proficient in using operational tools, software, and systems
  • Strong communication skills, both written and verbal
  • Ability to work well in a fast-paced and dynamic environment
  • Knowledge of regulatory compliance and industry best practices
  • Comfortable with MS tools & especially Excel

Location: Bellandur

Working days: Mon-Fri

Job Types: Full-time, Permanent

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

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