Management & Experience Strategist

3 days ago

Gurgaon, Haryana, India CabsWale Full time ₹ 50,000 - ₹ 1,50,000 per year

Management & Experience Strategist - Build the Experience India Travels On

About CabsWale

CabsWale isn't just redefining outstation travel
we're rebuilding trust
in how people move between cities.

We connect verified drivers directly with customers through technology, but behind every feature we launch, there's something more important:
experience.

And that's where you come in.

We're looking for
thinkers, listeners, and builders
who can deeply understand how our drivers and customers feel — and turn those insights into actions that shape our product, design, and brand.

This is not a desk job. This is a
frontline leadership role
where empathy meets execution.

What You'll Do

  • Interact directly with
    drivers and customers
    to understand their challenges, suggestions, and patterns.
  • Convert real feedback into
    actionable insights
    for product, design, and marketing teams.
  • Work with the
    UI/UX team
    to simplify journeys, reduce friction, and build delight.
  • Track and analyse driver/customer data to identify what's working and what's not.
  • Collaborate across teams tech, design, support, and marketing — to make sure every CabsWale interaction feels seamless.
  • Be the internal voice of our users, every decision you influence should make their life easier.

What We're Looking For

We don't need a management degree. We need
real curiosity
about people, products, and progress.

If you've:

  • Ever built something based on user feedback (a product, campaign, or system).
  • Love analysing why users behave a certain way.
  • Can blend logic and empathy — understand data and emotion.
  • Are excited to talk to hundreds of drivers or customers just to find one big insight.

— You're exactly who we're looking for.

Experience in
operations, product management, UX research, or customer success
is a bonus, but passion for solving real problems is a must.

The Selection Rounds

We don't test for management jargon — we test for clarity and empathy.

  1. The Ground Round: You'll get a real-world problem faced by our users. Your task — solve it your way and explain your approach.

  2. The Insight Round: A deep conversation on how you think about user behaviour, process improvement, and design flow.

  3. The Team Fit Day: Spend a day with us in Gurgaon HQ — meet our drivers, join real feedback calls, brainstorm improvements live with our product team.


Why Join Us

  • You'll be the bridge between our
    drivers, customers, and the core product team.
  • Your insights will directly shape the CabsWale experience for thousands of users.
  • Work in a culture that values ownership, curiosity, and execution over hierarchy.
  • Learn product, design, and leadership hands-on — not from slides, but from action.
  • Amazing office in Gurgaon filled with builders, creators, and doers who genuinely care.

Stipend

Rs monthly

Ready to Build?

Don't just send a resume -
tell us what frustrates you most in bad app experiences
, and how you'd fix it.

Or share any project where you improved a user journey, even in your college, startup, or community.

Apply via LinkedIn or write to us at

with subject line:

"Experience strategist - I Build What People Love to Use."

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