Business Lending Operations

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the world's leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.

Your profile.

Senior leader with domain experience across operational excellence and leadership, demonstrated consistent, high quality service delivery and risk outcomes in Banking operations. significant focus on people, customer and stakeholder management, and a drive for continuous improvement of measurable outcomes against targets and client strategy.

Expected to possess a robust skill set that includes strong leadership and interpersonal abilities, effective communication skills, and a deep understanding of retail and business banking operations Proficient in coaching and mentoring team members to enhance performance, managing change and uncertainty, and fostering a customer-centric culture. Demonstrate strategic thinking and decision-making capabilities, conflict management skills, and the ability to build high-performing teams. Adept at performance management, driving accountability, and process compliance. Continuous learning and adaptability are crucial, as they need to stay updated with the latest industry trends and internal processes.

Graduate in any discipline with people management, process and transition experience of years. Should have analytical & problem-solving skills, expertise in MS Office (Excel, PowerPoint, Word, etc), experience of working in Banking Customer Care & capable of managing senior stakeholders. Should possess understanding of managing a regulated process.

Strong leadership and interpersonal abilities, effective communication skills, and a deep understanding Retail and business banking operations

Proficient in coaching and mentoring team members to enhance performance, managing change and uncertainty.

Demonstrate strategic thinking and decision-making capabilities, conflict management skills, and the ability to build high-performing teams. Adept at performance management, driving accountability, and process compliance.

Your role.

Scope and Accountability

• Primary responsibility for CPE team deliverables and department outcomes as a result. Joint responsibility with others for the business unit, and enterprise result.
• Works with business unit leader to translate business plans into targeted operational objectives, and supports consistent delivery through a disciplined operating rhythm, and data-driven approach to operational excellence and customer / partner experience.
• Exercises operational objectives within a team or business unit to complete tasks in accordance with service requirements. Performance is monitored regularly through disciplined operating rhythms and functional governance.
• Recommends and supports the design and implementation of initiatives, may influence policies and procedures.

Operations Excellence

• Leadership support, role modelling and guidance across the division. Support and lead through change and transformation initiatives, demonstrating adaptability and resilience in navigating organisational changes.
• Consistent high-quality service delivery against SLAs and targets, meeting customer experience, risk and efficiency expectations.
• Functional performance reporting, insights and trends.
• Tactical resource planning (forecast / budget / impact and benefit realisation), recruitment, onboarding and upskill planning, adhering to standard disciplined operating rhythm
• Supporting program and change involvement and acceptance into BAU, including identifying, preparing, and providing SMEs to support deep dives and investigation, business readiness, impact assessment, embedding, benefit delivery
• Maintained understanding of, and compliance with, regulations and policies. Collaborate with external stakeholders, including regulatory bodies, to address operational requirements and regulatory compliance.
• Process and knowledge management review and continuous improvement.
• Establish and maintain effective relationships with internal stakeholders, such as department heads, upper management, and cross-functional teams, to ensure alignment of goals and objectives.
• Team engagement and action planning, active staff retention and development activities. Monitoring and management of people metrics.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.