Content Configuration Analyst II-Policy

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek
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WHO WE ARE:

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.

We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures consistent employee experience regardless of location.

If working in a fast-paced, rapidly evolving company that is transforming one of the world's oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join "The Flock"

To learn more about us, visit and follow us on our social channels for the latest information – LinkedIn and Twitter.

Title: Content Configuration Analyst II

What You'll Do
The Analyst, Customer Success Content Configuration is responsible for configuring and maintaining content solutions that support Duck Creek's Property & Casualty (P&C) insurance core systems. This role involves interpreting industry standards and business requirements to produce accurate configuration specifications, implementing solutions within Agile teams, and ensuring seamless system functionality. Operating on tasks of low to moderate complexity, the Analyst contributes to the effectiveness of the Template Upgrade Team through configuration, debugging, testing, and adherence to established standards.

• Configure content solutions for low to moderate complexity Agile stories with guidance from more senior team members.
• Interpret and translate industry rules and requirements (ISO, NCCI, AAIS) into configuration specifications.
• Debug and resolve configuration issues of low complexity, applying root cause analysis under guidance.
• Write and execute automated unit and integration-level tests to validate configuration changes.
• Participate in peer reviews of configuration work to ensure adherence to standards and best practices.
• Perform basic source code management activities, including check-in and version control.
• Assist in estimating effort for configuration tasks to support planning and resource management.
• Collaborate within Agile teams to align on requirements, design, and implementation.
• Document configuration solutions, testing outcomes, and related processes for traceability and knowledge sharing.
• Apply content development standards and best practices to ensure high-quality and maintainable solutions.
• Support continuous improvement by adopting new tools, techniques, and methodologies.
• Contribute to the overall effectiveness and efficiency of the Template Upgrade Team.
• Perform other related duties and activities as required.
• Act in accordance with and as a good steward of Duck Creek Technologies mission, vision, and core values:
• Mission: To empower insurers to reimagine the future of insurance
• Vision: To transform insurance technology, helping insurers be smarter, faster, and more efficient, and ultimately provide the best protection for people and businesses
• Values: We Prioritize Respect, We Listen, We Care, We Add Value, and We Lead

Competencies

• Core Employee:
• Communication: Effective communication, both verbal and written; includes ability to express ideas clearly, listen actively, and collaborate with colleagues and clients.
• Collaboration: Work effectively in teams, build positive relationships, and contribute to achieving common goals ; includes the ability to recognize and incorporate a broad range of diverse perspectives
• Problem Solving: Can analyse complex situations, identify problems, ask important questions, and generate creative solutions; involves critical thinking, adaptability, and the ability to make informed decisions
• Accountability: Willingness to accept responsibility for your actions and work ; ability to set and achieve meaningful outcomes for oneself
• Adaptability: Can adapt to change, embrace new technologies, and learn quickly; embracing a growth mindset, being flexible and open to different approaches is highly valued
• Integrity: Conducts themselves with integrity and professionalism, understands and models our core values, and is obsessed with doing the right thing; incorporates this mindset in how they behave, in the products or services they provide, and how they treat others

Qualifications/Requirements
WHAT YOU'VE DONE:

Education And Work Experience

• Bachelor of Science degree; preferred in Mathematics, Computer Information Sciences or Business; related work experience can be substituted for educational requirements.
• Minimum 1-year related industry experience
• PREFERRED:
• Familiarity with Duck Creek products and configuration methodologies.
• Experience in Property & Casualty insurance software or related technology solutions

Knowledge, Skills, Abilities & Behaviour's

• Proficiency in XML/XSLT document design and XPath querying.
• Foundational understanding of relational databases and querying.
• Knowledge of Agile methodology and its application to configuration work.
• Ability to apply root cause analysis during configuration and testing cycles.
• Basic skills in source code management and version control practices.
• Awareness of P&C insurance products, including Commercial Auto and General Liability.
• Ability to configure high-performance, reliable content solutions.
• Strong analytical thinking and problem-solving skills.
• Effective written and verbal communication skills in a team environment.
• Ability to manage time and meet deadlines effectively.
• Demonstrated collaboration and teamwork in Agile environments.
• Commitment to learning and continuous skill development.
• Strong attention to detail and quality standards.
• Professional integrity and accountability in delivering work.
• Resilience and adaptability in dynamic and evolving environments.

Work Environment & Other Requirements

• Travel: [X] 0-10% [ ] 11-25% [ ] 26-50% [ ] 51-75% [ ] 76-100%
• Special Hours:
• Work Authorization: Must be legally authorized to work in the country of the job location
• Physical Requirements: [X] Sedentary Work [ ] Light Work
• Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work

WHAT WE STAND FOR:

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improves our products, services, and systems.  As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.

We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit:

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Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.