Lead Business Analyst

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If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team WPB in the role of Lead Business Analyst.

In this role, you will:

• Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and / or resolved
• Brings structure and order to undefined problems and/or large-scale problems, making them easier to address and solve. Uses systemic thinking and creativity in devising solution options
• Evaluates relative costs, benefits and obstacles of potential solutions before implementing. Articulates or translates complex information in clear, meaningful and structured way to suit audience
• Understands the Group's priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward.
• Questions small-scale business decisions that do not demonstrate alignment to the Group's commercial strategy
• Anticipates issues and risks and acts to mitigate these quickly. Handles any unforeseen roadblocks swiftly and effectively
• Thinks ahead to identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early
• Builds effective working relationships with analysis and design teams in our delivery partners and works well with external partners
• Often acts as an expert across multiple projects or programmes simultaneously, guiding the teams on their requirements gathering, design, change or implementation approach. May conduct one off business research and analysis tasks related to programme or project scope.

To be successful in this role, you should meet the following requirements:

• Transformation skills (Business Analyst skills, Process Mapping, Data analysis and knowledge of SQL, Agile- experience with Agile Ways of Working, JIRA, Confluence)
• Cross functional Stakeholder Management (Business, IT, Data, Ops etc)
• Related Domain experience - Channels, Chatbot, operations. Strong business analysis, requirements gathering and design technique skills
• Change management and implementation management techniques and approaches. Basic business reengineering knowledge. Relevant experience in a business analysis role working on complex projects across countries or regions
• Overall financial services industry knowledge with specific functional expertise. Experience in business analysis, solution design, change & implementation or consulting activities.
• Experience in Change Adoption processes - Plan and implement change intervention to enable smooth transition and embed changes and transition to business as usual, from requirements gathering, communications through to training the final user
• Experience with transformation changes design & initiation (D&I) are an advantage
• Experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects
• Effective communication, inter-personal and negotiating skills. Proven ability to work across regions,senior stakeholders and business sponsors

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India