Application Admin Lead

24 hours ago

Mumbai, Maharashtra, India Tanisha Systems Full time US$ 90,000 - US$ 1,20,000 per year

Application Admin Lead Content, Communication & Collaboration

Location : India

Job Description:

Oversees Slack, Zoom, and visual collaboration platforms. Leads platform transitions, manages escalations, promotes adoption, and ensures optimal configuration for collaboration.

Tools: Slack, Zoom, LucidChart, LucidSpark, Vizzlo

Key Responsibilities:

  • Lead transition planning, knowledge transfer (KT), and tracking.
  • Administer user provisioning, workspace configurations, and integrations.
  • Troubleshoot complex technical issues and manage vendor escalations.
  • Maintain admin documentation, runbooks, and internal knowledge base.
  • Monitor platform usage; recommend optimizations and enhancements.
  • Conduct training for end-users and promote platform best practices.
  • Ensure SLA adherence and maintain escalation protocols.
  • Serve as liaison with vendors for platform guidance and issue resolution.

Qualifications (Enriched):

  • 5+ years of enterprise experience administering Slack, Zoom, and related collaboration tools.
  • Deep understanding of Slack Enterprise Grid architecture, custom workflows (Slackbot, Workflow Builder), app integrations, and DLP/security configurations.
  • Strong expertise in Zoom account hierarchy management, Zoom Rooms, Webinar configurations, and Zoom admin dashboards.
  • Experience managing user lifecycle, group policies, retention rules, and audit logs across communication platforms.
  • Familiarity with LucidChart/LucidSpark workspace controls, licensing tiers, SSO integration, and collaborative template governance.
  • Proven success in driving enterprise-wide adoption initiatives, crafting enablement content, and delivering live/recorded training.
  • Demonstrated ability to coordinate across IT, communications, and functional teams to ensure messaging, collaboration hygiene, and governance compliance.
  • Skilled in stakeholder management, vendor coordination, escalated incident handling, and service performance monitoring.
  • Strong documentation background: SOPs, runbooks, KB articles, onboarding decks, and policy guidelines.

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