Customer Service Specialist
6 days ago
Company Description
Virtual Employee Pvt. Ltd. has been a leader in the transformation of remote staffing for nearly two decades. With operations across 150+ domains, including software engineering, AI, data science, digital marketing, legal, and finance, the company enables businesses to seamlessly integrate remote teams. As an ISO 27001-certified and GDPR-compliant organization, its operations prioritize data security and scalability. Combining advanced technology with AI-driven recruitment, Virtual Employee ensures the right talent aligns with long-term business strategies. Trusted by over 4,500 companies in 40+ countries, Virtual Employee provides global staffing solutions to meet the evolving needs of businesses.
Role Description
This is a full-time hybrid role for a Customer Service Specialist based in Kolkata, with flexibility for some remote work. The role involves managing customer inquiries, delivering excellent customer support, ensuring customer satisfaction, and fostering a positive customer experience. Daily responsibilities include responding to customer queries via phone and other communication channels, maintaining professional phone etiquette, and resolving issues in a timely manner to enhance overall customer satisfaction. The role also requires collaborating with team members to improve customer support processes and outcomes.
Qualifications
- Proficiency in customer support and providing excellent customer satisfaction
- Strong skills in customer service and customer experience management
- Exceptional phone etiquette and effective communication abilities
- Ability to build and maintain positive customer relationships
- Problem-solving skills and the ability to address customer concerns effectively
- Experience in using customer relationship management (CRM) tools is a plus
- High level of empathy, patience, and professionalism
- Bachelor's degree or equivalent experience in customer service, communications, or a related field
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