Technical Analyst

7 days ago

Pune, Maharashtra, India Relatient Full time ₹ 5,00,000 - ₹ 10,00,000 per year
At Relatient, we help healthcare organizations optimize patient access through AI-powered workflows, real-time automation, and flexible access tools. We are trusted by over 47,000 providers to modernize the patient experience and have been recognized by Forbes and Deloitte for our innovative, inclusive, and rewarding culture.   At Relatient, we do work that matters and are building a team that makes it count. We are excited to learn more about how you can become a part of our mission.  Your Role at Relatient We're seeking a skilled Technical Analyst to join our support team. This role will be a hybrid position that requires you to work 3 days a week from our office space in Amar Tech Park.  Responsibilities:
  • Enhance overall Relatient client experience
  • Resolve client complaints and product troubleshooting via phone, email, and/or support cases
  • Submit and assign support cases to appropriate department
  • Monitor support portal and keep client updated on status of case(s)
  • Properly prioritize client requests
  • Guide client with solutions when issue appears to be user error/lack of knowledge
  • Utilize computer technology to handle high call/support ticket volumes
  • Work with team leads to ensure proper customer service is being delivered
  • Close out or open call /email records in support portal
  • Transfer clients to appropriate department(s)
  • Inform support team when issue(s) are high priority
  • Basic research of issues before assigning case(s)
  • Web Portal training/support
  • Client Notification of Case Resolution(s) 
 Role Requirements:
  • Bachelor's degree or equivalent experience in lieu of a degree is required.
  • 1+ years of experience in a Customer Support role, preferably in a technical support role.
  • Some experience with SQL (Basic Queries), or Advanced SQL (e.g., Joins
  • Basic understanding of Programming / Scripting Language(s)  
 Mindsets That Matter: We always look for ways to grow and take pride in what we do. You'll thrive here if you:
  • Act with purpose, focus, and accountability
  • Collaborate across teams and communicate clearly
  • Keep innovating and automate what slows you down
Benefits of working here:
  • INR 5,00,000 life insurance for all full-time employees and their immediate household.
  • INR 15,00,000 accident coverage
  • Education reimbursement
  • 10 national/state holidays and 1 floating holiday
  • Flexible hours and hybrid work. 
  We're building a team as diverse as the community we serve. If you need accommodation during the hiring process, just let us know #LI-AM1
#LI-Hybrid

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