Guest Relations Executive

2 days ago

Thrissur, Kerala, India silverstrom Amusement Parks Pvt. Ltd Full time

Overview

Join our dynamic hospitality team as a Guest Relations Executive, where your passion for delivering exceptional guest experiences will shine In this vibrant role, you will be the welcoming face of our resort, ensuring every guest feels valued, comfortable, and cared for from check-in to check-out. Your energetic approach and dedication to service excellence will help create memorable stays and foster lasting relationships with our guests. This paid position offers a fantastic opportunity to grow within the hospitality industry while making a positive impact on every visitor's journey.

Duties

  • Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently
  • Provide personalized guest services, addressing inquiries and resolving concerns promptly and professionally
  • Manage multi-line phone systems with excellent phone etiquette, directing calls accurately and courteously
  • Coordinate with various departments to ensure guest requests are fulfilled seamlessly
  • Conduct night audits to verify daily transactions, reconcile accounts, and prepare reports for management
  • Maintain detailed records of guest interactions, preferences, and feedback to enhance future service
  • Offer multilingual support to accommodate diverse guests, ensuring clear communication at all times
  • Uphold high standards of hospitality management and hotel management practices to deliver top-tier guest experiences

Experience

  • Proven experience in hotel management or hospitality management roles, preferably within resorts or similar settings
  • Strong background in customer service, front desk operations, and guest relations
  • Bilingual or multilingual abilities to serve an international clientele effectively
  • Familiarity with night audit procedures and multi-line phone systems is highly desirable
  • Excellent communication skills with a focus on phone etiquette and professional demeanor
  • Prior hotel experience that demonstrates a commitment to hospitality excellence is preferred
  • Ability to handle multiple tasks efficiently while maintaining a positive attitude in a fast-paced environment

Embark on a rewarding career where your enthusiasm for hospitality makes a difference We're dedicated to supporting your professional growth through comprehensive training and ongoing development opportunities. Join us in creating extraordinary guest experiences that leave lasting impressions

Job Type: Full-time

Pay: ₹10, ₹15,000.00 per month

Work Location: In person

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