Senior Ecommerce Executive

2 weeks ago

Chennai, Tamil Nadu, India Fortune Resources Full time ₹ 5,00,000 - ₹ 8,00,000 per year

Role Summary:

We are looking for a sharp, execution-focused Operations In-Charge – Order Processing to manage backend operations for a fashion e-commerce brand. The candidate must have strong knowledge of order management systems (OMS), marketplace platforms, inventory management, and pricing/MRP control. This role directly impacts order accuracy, customer satisfaction, and operational efficiency across multiple channels.

Key Responsibilities:

· Order Fulfillment Management

· Manage end-to-end order processing across 6 warehouses servicing D2C and marketplace channels.

· Ensure timely pick, pack, and dispatch with minimal errors in style, size, or pricing.

· Issue Resolution & SLA Management

· Resolve order flow disruptions, delays, mismatches, or system errors quickly.

· Maintain platform SLA compliance during sale events, new launches, or campaign spikes.

· Platform & OMS Operations

· Operate on Unicommerce, Vinculum, or similar OMS/WMS tools.

· Maintain sync between OMS and platforms like Myntra, Ajio, Amazon, Flipkart, Nykaa Fashion, and D2C websites.

· MRP & Pricing Control

· Handle MRP changes, discount mapping, and price updates across platforms.

· Validate price sync before live sales and audit for pricing discrepancies.

· Inventory Management

· Monitor and manage inventory accuracy across warehouses and platforms.

· Coordinate with warehouse and merchandising teams for stock allocation, replenishment, and return inwarding.

· Track stock aging, OOS (out-of-stock), and RTVs (return to vendor).

· SAP & Backend Tasks

· Create and manage sales orders, discounts, and invoices in SAP.

· Ensure correct SKU-level data including batch, tax, and warehouse mapping.

· Reporting & Coordination

· Share daily RIS (Returns & Inward Summary) reports with the MIS team.

· Collaborate cross-functionally with merchandising, finance, warehouse, catalog, and customer service teams to drive process accuracy.

Key Requirements:

· Graduate in Business, Fashion Ops, Logistics, or related field.

· –5 years experience in fashion e-commerce backend operations.

· Strong knowledge of:

· Order Management Systems (Unicommerce, Vinculum, etc.)

· Fashion marketplaces (Myntra, Ajio, Amazon, Flipkart)

· SAP

· Inventory control and replenishment workflows

· Advanced Excel/Google Sheets skills for reconciliation and reporting.

· Understanding of fashion SKU structures (style/color/size) and platform SLAs.

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