Deputy General Manager

Job description

About goSTOPS

We're India's fastest-growing hostel chain, scaling from 30 to 100+ properties across the country.

We've built hostels that travelers actually love. Youth travel in India is exploding, and we're

positioned to capture it. But as we scale, we need to get smarter about pricing, sharper on

distribution costs, and more disciplined with data. That's where you come in.

Role Objective

Lead end-to-end property operations for goSTOPS, driving strategy, profitability, and superior guest

experience. Ensure scalable processes, high service standards, and a strong brand reputation

across all units in the region or nationwide cluster.

Key Responsibility Areas

1. Operations Management

• Oversee daily operations for the branches assigned with hands-on and process-oriented

supervision.

• Drive execution of SOPs for Front Office, Housekeeping, F&B, Facility Management,

Security, and Maintenance.

• Conduct regular audits of guest services, hygiene protocols, and physical property

upkeep.

2. Team Leadership & Development

• Recruit, lead, and mentor property heads, managers, and support staff; cultivate a

collaborative, high-performance culture.

• Assess team capability gaps, implement training and professional development initiatives,

3. Guest Experience Excellence

• Uphold service standards to deliver memorable, social, and safe stays for millennial and

Gen Z guests.

• Respond personally to escalations, leveraging feedback solutions and online reputation

platforms.

• Foster community engagement by supporting hostel-level events and local experiences,

integrating the Zostel/Bloom approach.

4. Financial Stewardship

• Prepare and monitor annual budgets and forecasts; own P&L responsibility at the

cluster/branch level.

• Track financial performance against KPIs; optimize costs, occupancy rates, and ancillary

revenue streams.

• Implement cost-saving measures without compromising guest satisfaction or safety.

5. Sales, Marketing & Revenue Growth

• Collaborate with central teams to accelerate region-focused digital marketing, channel

management, and group/corporate sales.

• Oversee MICE and group business strategies for expanding the brands reach into new

market segments.

• Monitor local competition; adapt pricing, packages, and promotions

6. Vendor & Stakeholder Relations

• Manage relationships with suppliers and service vendors for optimal procurement, timely

delivery, and cost control.

• Liaise with internal stakeholders (e.g., Technology, HR, Marketing) to resolve operational

challenges and drive innovation.

7. Compliance & Risk Management

• Ensure regulatory compliance (licensing, safety, legal) for all properties.
• Enforce security and sustainability measures, conducting regular assessments and

implementing corrective action.

8. Technology & Process Innovation

• Maximize adoption of PMS, RMS, CRM, and guest engagement platforms to drive

efficiency and enhance guest satisfaction.

• Use analytics for revenue optimization, staff resource allocation, and customer

segmentation.

Qualifications Required

• Bachelors or Masters in Hospitality Management/Business Administration; MBA preferred.
• 815 years of relevant hospitality experience, including at least 4 years in

multi-property/corporate roles with backpacker, budget, or lifestyle hotel chains

• Proven leadership of large, cross-functional teams in a result-driven, energetic,

youth-centric environment.

Key Competencies

• Strategic, analytical, and process-driven leadership.
• Strong stakeholder management, communication, and negotiation skills.
• Expertise in cost control, budgeting, and revenue/marketing management.
• Digitally savvy with hospitality automation and online guest engagement platforms.
• High standards of integrity, commitment to service, and continuous improvement.

Role: Food, Beverage & Hospitality - Other

Industry Type: Hotels & Restaurants

Department: Food, Beverage & Hospitality

Employment Type: Full Time, Permanent

Role Category: Food, Beverage & Hospitality - Other

Education

UG: BHM in Any Specialization

Key Skills

Skills highlighted with '' are preferred keyskills