ORM Executive

5 days ago

Bengaluru, Karnataka, India Fyers Securities Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Information

Date Opened

10/08/2025

Job Type

Full time

Industry

Financial Services

State/Province

Karnataka

City

Bangalore North

Zip/Postal Code

560092

Country

India

Job Description

FYERS is a tech-first, self-funded, and profitable stockbroking company, redefining the retail trading experience in India since 2015. We have built our trading platforms completely in-house, giving us the freedom to innovate fast and deliver features that directly impact traders and investors.

Our AI-powered tools like FIA (FYERS Intelligent Assistant) and FIA GPT are transforming how traders interact with markets—bringing natural language interaction, personalized insights, and seamless execution capabilities to the forefront. With FYERS, you will be part of a team that is pioneering AI + capital markets innovation in India.

Requirements

We're on the lookout for a proactive and detail-driven ORM Executive to join our team and take ownership of managing the company's reputation across a wide range of digital platforms. If you're passionate about customer experience, digital conversations, and building engaged online communities, this could be a great next step in your journey at FYERS.

What You'll Do:

Social Media & Review Management

  • Actively monitor and manage customer comments, reviews, and queries across:

  • Facebook, Instagram, Twitter, LinkedIn, YouTube

  • Google My Business

  • App Store & Play Store

  • Respond to users with empathy, professionalism, and speed, following up with internal teams to ensure timely resolutions.

  • Escalate critical issues and track them to closure with respective stakeholders.

Customer Sentiment & Feedback

  • Enhance our overall customer sentiment score through meaningful engagement and timely responses.
  • Collect and analyze customer feedback to identify patterns, product issues, and improvement opportunities.
  • Work closely with the Product and Support teams to feed insights back into product development and customer experience enhancements.

Community Building

  • Initiate conversations, respond to queries, and make our presence valuable and informative.

Insights & Analysis

  • Track ORM KPIs such as sentiment score, resolution rate, average response time, etc.
  • Conduct regular competitor benchmarking to understand trends, gaps, and opportunities.
  • Run sentiment analysis to gauge customer mood and proactively manage brand reputation.
  • Conduct Feedback Analysis to understand the need of the user and coordinate with the product team to share the inputs.

Benefits

Imagine joining a team where your well-being is paramount, offering you full access to fitness facilities, virtual medical consultations, and flexible leave options. Enjoy the peace of mind with top-tier group medical coverage, robust personal accident protection, and extensive term life insurance for you and your family. Celebrate your successes with individual and team awards in a culture that values trust and openness, ensuring your achievements are always recognized. Elevate your career with our clear advancement pathways, internal mobility options, and leadership development programs. Thrive in an environment that not only supports your professional growth but also prioritises your overall wellness and happiness.

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