Master Trainer

3 days ago


Delhi Gurugram NCR, India upGrad Enterprise Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Description Master Trainer

Ideal Candidate Profile (Essential Attributes)

  • 7+ years of work experience
  • Graduate
  • Prior DTH training/any Technical Training and operation experience
  • Should have very good hand with creating quality content and sound knowledge of MS Excel and Power Point
  • Sales/Retail/DTH training (telecom) experience required

Other Attributes

  • Should be able to multitask and handle complexity and ambiguity
  • Should be able to handle a team of 20-30 trainers
  • Should have good communication and writing skills
  • Should have good content delivery skills

Target Industry/Sector

  • Service Sector (DTH)

Key Responsibility Areas:

  • Knowledge custodian for the all three LOB
  • Conduct T3 for the new hired trainers
  • Conduct any new update (Technical /Product & Process) training.
  • Prepare the team facilitate learning sessions and help reflect and improve practice through appropriate evaluation of the trainers and external customers.
  • Planning and ensuring the execution of NHIPs and other training programs PAN India.
  • Conducting JKQs and Refresher session for existing trainers.
  • Preparing questionnaire and conducting JKQs for ISDs and IEs.
  • Monthly knowledge dip checks of field force i.e. ISDs and IEs.
  • Training the ISDs and IEs if required either online or offline.
  • Create/update content and maintain repository with latest versions.
  • Travel outstation at least once in a month twice and thrice in two months for checking ground reality of Service and Sales.


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