Master Trainer
2 days ago
Job Description Master Trainer
Ideal Candidate Profile (Essential Attributes)
- 7+ years of work experience
- Graduate
- Prior DTH training/any Technical Training and operation experience
- Should have very good hand with creating quality content and sound knowledge of MS Excel and Power Point
- Sales/Retail/DTH training (telecom) experience required
Other Attributes
- Should be able to multitask and handle complexity and ambiguity
- Should be able to handle a team of 20-30 trainers
- Should have good communication and writing skills
- Should have good content delivery skills
Target Industry/Sector
- Service Sector (DTH)
Key Responsibility Areas:
- Knowledge custodian for the all three LOB
- Conduct T3 for the new hired trainers
- Conduct any new update (Technical /Product & Process) training.
- Prepare the team facilitate learning sessions and help reflect and improve practice through appropriate evaluation of the trainers and external customers.
- Planning and ensuring the execution of NHIPs and other training programs PAN India.
- Conducting JKQs and Refresher session for existing trainers.
- Preparing questionnaire and conducting JKQs for ISDs and IEs.
- Monthly knowledge dip checks of field force i.e. ISDs and IEs.
- Training the ISDs and IEs if required either online or offline.
- Create/update content and maintain repository with latest versions.
- Travel outstation at least once in a month twice and thrice in two months for checking ground reality of Service and Sales.
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