
Desktop Support Engineer
3 days ago
Job Description :
- Handles all IT products like servers, lease lines, networks, firewalls, PRI, etc.
- Provides support and maintenance through a ticketing tool.
- Manages IT assets and tracks them for maintenance and software updates.
- Knowledge of SonicWall Firewall is required.
- Configures and troubleshoots firewalls, routers, switches, VPNs, DHCP, NAT policies, bandwidth management, port management, access rules, and DNS.
- Monitors and implements antivirus policies.
- Configures, maintains, and troubleshoots network printers.
- Responsible for maintaining the company's strategy by designing, implementing, and maintaining servers and software.
- Installs, configures, and troubleshoots software for end-users.
- Configures and troubleshoots desktops/laptops for L1, L2, and L3 levels and manages backups and recovery.
- Resolves hardware problems and installs applications.
- Has exposure to Windows server/Linux and Asterisk server.
- Installs, sets up, and maintains networks and configures peripherals, cabling, and equipment as needed.
- Analyzes whether repairs or replacements are necessary in a timely manner.
Job Specifications :
- Proven work experience as a Desktop Support Engineer.
- Hands-on experience with Windows/Linux/Mac OS environments.
- Working knowledge of office automation products and computer peripherals like printers and scanners.
- Knowledge of network security practices and anti-virus programs.
- Addresses user tickets for issues regarding hardware, software, and networking.
- Maintains a log of job tickets and maintenance tasks
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