Business Intelligence Specialist

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The role

The Work Dynamics Data & Insights team is looking to recruit a Business Intelligence Specialist to work in its Business Intelligence Team.

The Business Intelligence Specialist will work as part of a highly skilled client-oriented global data community at JLL to develop innovative analytical solutions that support the business's efforts to increase productivity, reduce risk, lift customer satisfaction, and drive revenue.

The Business Intelligence Team is committed to continuous learning and innovation. As such, the job holder will be expected to engage with external industry communities, including Tableau, Alteryx, and Databricks, to ensure their skills continually evolve and adapt to new analytical techniques and functionalities within our core BI products.

Business intelligence will be expected to support the development of analytical proof of concepts to demonstrate the potential return on investment and transform proof of concepts into sustainable processes that can be adopted and shared across JLL. This will be done as part of the wider Business Intelligence Analytics Team within JLL, ensuring that any developed solutions are documented and integrated into the team's operating framework.

The Specialist Business Intelligence Specialist will be responsible for developing end-to-end analytical solutions for complex business initiatives, translating business requirements into insightful and sustainable dashboards and analyses that support our ability to maximise compliance, increase productivity while minimising costs, and maximising profit.

The role has been deliberately titled 'Specialist'; Beyond developing complex solutions, the individual will be responsible for mentoring and coaching Business Intelligence Analysts and senior Analysts within the business. Continuous development and learning are a core component of our Business Intelligence Team. The individual will be expected to lead development tasks, understand the team's longer-term personal development goals, and collaborate across accounts to benefit the wider JLL Business Intelligence Community.

As the business area's use of data and analytics matures, so will the business's tools and platforms for Business Intelligence. The Business Intelligence Specialist will be expected to embrace new technology and techniques, leading the development of Proof of Concepts to demonstrate the potential return on investment and then to transform Proof of Concepts into sustainable processes that can be adopted by the business area and can be shared across JLL.

In addition, the ideal candidate will demonstrate an ability to embrace new techniques and technology, taking a high-level business requirement and working in partnership with external experts to develop solutions from conceptual models to actual proof of concepts and sustainable business-as-usual solutions.

The person will be accountable for defining, prototyping, and implementing complex analytical solutions, as well as transforming transactional data into meaningful business insights.

The ideal candidate will be a highly skilled individual able to demonstrate strong data visualisation skills, from design thinking to creative solutions. They will be required to work at pace, using agile project management methodologies that enable an iterative approach to project delivery.

Whilst outstanding technical knowledge is essential, it is equally important that the candidate can inspire existing Business Intelligence staff. They will be required to transfer knowledge and skills to existing staff and ensure that the Business Intelligence Team is continuously learning and developing as a peer group rather than a set of individuals.

Day to day

Lead the technical development of complex Business Intelligence initiatives, ensuring constant communication and partnership with the Head of Business Intelligence.

Liaise with key stakeholders, including directly with JLL and Work Dynamics client senior management, to translate complex requirements into practical business solutions.

Lead and work as part of sprint development teams to develop sustainable solutions.

Ensuring iterative design processes are followed, providing regular feedback and engagement to the business.

Identify new analytics technology and techniques, building proof of concepts demonstrating the potential use case and return on investment for the business.

Be an active member of the internal and external Work Dynamics Business Intelligence communities to identify and implement industry best practices on the business's analytics.

Facilitate the continuous growth in skills and knowledge of the other analysts within the business.

Actively participating in feedback to analysts on the development of new initiatives.

Be continuously looking 12-18 months in the future, actively participating in defining the Business Intelligence strategy and identifying growth opportunities in revenue, compliance and productivity.

Desirable Knowledge & Capabilities

A Business Intelligence expert with knowledge of data visualisation and analytical techniques.

Bring global experience and best practices to bust silos and ensure effective utilisation of data.

Proven examples of utilising Tableau and Alteryx to develop innovative solutions to complex requirements.

Demonstrates an ability to learn new techniques and tools as and when identified, for example, predictive modelling, Generative AI and Human Centred Design

Communication - Excellent presentation skills (verbal and written), strong understanding of analytic/statistical concepts, and ability to explain them to others through simple storytelling.

Strong understanding of analytic/statistical concepts with the ability to explain them to others.

Strategic Thinking - Ability to think broadly, create a shared vision, and embrace change as an opportunity.

Customer Management - Understanding customer needs and setting; managing appropriate customer expectations within system, project, or contract constraints while providing exceptional customer service, creating trust and transparency that fosters lasting customer relationships.

Team-building - Key stakeholders and collaborators are geographically dispersed. It is crucial to be capable of obtaining results from ad hoc groups of diverse individuals.

Proven team leadership success and ability to manage through influence.

Working experience in Agile Project Management methodologies

Skills and Experience

Bachelor's degree, Master's degree or equivalent experience in BI, computer science, econometrics, operations research or statistics preferred, or equivalent working experience

A minimum of 3 years of work experience as a business intelligence, business, or data analyst is required.

Fluent English

Ability to engage with colleagues across the Business Intelligence Team.

Exceptional communicator.

Experienced in working within a complex corporate environment.

Inspire trust, adapt, and learn.

Ability to drive focus and excitement within teams.

Ambitious and driven to win.

Consistently exceeds performance targets and takes quick, corrective action when required.

Ensure execution, drive targeted results, focus on customers, and lead courageously.

Acts as an internal Business Intelligence consultant to the business, scoping new requirements and challenging perceptions and prior methodology to ensure solutions are constantly delivered as best in class.

Previous evidence of creating innovative solutions that push the known boundaries of analytical tools such as Tableau, Alteryx and GPTs.

Previous experience using an enterprise-level data warehouse and fact and dimensional data models.

A proven track record of delivering and understanding the latest industry approaches.

Able to drive innovation.

Able to position the JLL brand in the industry and raise its profile.

Instils a proactive mindset that enables the organisation to anticipate versus react.

Alters the firm's capabilities to achieve a higher degree of production.

Lives in the future, not the present.

Inspires and motivates toward new and stretch opportunities.

Ability to transfer knowledge and expertise to colleagues, enabling and empowering them to grow and develop.

Influence others, engage and inspire proactive collaboration, build talent, communicate effectively, and build relationships. Emotional intelligence and strong presentation skills are required.

Business analysis, consulting/advisory and/or project or client management experience

Expert experience in Business Intelligence visualisation tools (for example, Tableau)

Working experience in the analytical toolkit (e.g. SPSS, SAS, R, Python)

Outstanding analytical mindset with an ability to interpret, visualise and tell the story behind the data

Focus on providing relevant solutions to the clients' challenges, which drive productivity, profitability, client satisfaction or other important business metrics.

Able to deliver high-quality work promptly, also under time pressure.

A team player with excellent written and verbal communication skills – able to effectively communicate both with technical experts and management, acting as an internal consultant to the business to advise, challenge and influence requirements and scopes.

Professional experience and passion to further excel in a category of broadly understood BI, including Business & client understanding, business analysis, data visualisation, databases, data integration, ETL, big data, storytelling, Generative AI and strategy.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.