Senior Property Manager

2 weeks ago

Goa, India Sturmfrei Hospitality Pvt. Ltd Full time ₹ 25,000 per year

Job Title: Senior Property ManagerCompany Name: Sturmfrei Hospitality Pvt Ltd Roles and Responsibilities1. Guest Experience & Hostel Culture

  • Create a fun, welcoming environment for guests.
  • Plan social events like pub crawls, open mics, or yoga sessions.
  • Handle complaints politely and turn bad experiences into good ones.
  • Respond to reviews online and track guest feedback.2.

Sales, Marketing & Partnerships

  • Get more direct bookings through social media, offline promotions, and GMB.
  • Keep OTA listings , Hostelworld, etc.) updated and well-rated.
  • Work with local artists, tour operators, and cafes to promote the hostel.3.

Daily Operations

  • Manage schedules, cleaning, and maintenance.
  • Use tools like PMS/POS for check-ins, payments, and reporting.
  • Handle issues like overbooking or equipment failure quickly.
  • Ensure the hostel follows all legal and safety rules.4.

Team Management

  • Hire and train staff, interns, and volunteers.
  • Make rosters and ensure fair workloads.
  • Solve team conflicts and give regular feedback.5.

Finances & Inventory

  • Track expenses and daily sales.
  • Manage inventory like linen, cleaning supplies, and bar stock.
  • Avoid wastage and prevent theft or leakage.6.

Problem Solving

  • Deal with critical issues like double bookings, guest complaints, or emergencies with care and professionalism.
  • Report important incidents to senior management.7.

Culture & Attitude

  • Be positive, responsible, and a team player.
  • Keep things professional while maintaining a chill hostel vibe.
  • Be open to learning and growing in the role.

Desired Candidate ProfileEducation: Degree/Diploma in Hospitality Management or related fieldExperience: Proven experience in hotel management, preferably in backpacking hostels. Skills:

  • Strong leadership and interpersonal skills.
  • Excellent organizational and problem-solving abilities.
  • Financial acumen with experience in budgeting and revenue management.
  • Familiarity with property management systems (PMS) and online booking platforms.
  • Strong marketing and networking skills.
  • Ability to handle high-pressure situations and resolve conflicts effectively.
  • Comfortable working on weekends or holidays.
  • Love for travel, culture, and meeting new people.

Employment Type: Full-TimeJob Location: Goa, IndiaGross Salary: INR 25,000 variable sales incentives Company Profile: Sturmfrei Hospitality Pvt. Ltd. was founded in 2018 by alumni of IIM-I. Jungle by sturmfrei "the travelers' hostel brand under which Sturmfrei Hospitality Pvt. Ltd. operates" aims to revolutionize the travel lifestyle for Gen Z and Millennials.

Our mission is to provide enriching, affordable, and stylish accommodations that serve as vibrant hubs for socializing, networking, and personal growth. Company Website: https://staysturmfrei.comContact person: Rujuta Rane (M E) **

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