IT Help Desk Specialist

1 week ago

Pune, Maharashtra, India Verdantas Full time

Join Verdantas – A Top #ENR 81 Firm,

We're looking for a proactive and tech-savvy IT Helpdesk Specialist to join our Pune team.

In this role, you'll be the first line of support for our employees, resolving technical issues and ensuring smooth day-to-day IT operations. You'll troubleshoot hardware and software problems, manage user access, and support system rollouts—keeping our teams connected and productive. If you're passionate about solving problems, delivering great service, and making technology work for people, this role is for you.

Job Description:

  • Manage incidents (via Zendesk and ServiceNow) received at the Help Desk in a prompt and courteous manner
  • Serve as the first point of contact for customers seeking technical assistance over phone, email, or web portal.
  • Troubleshoot computers/mobile devices, operating systems and hardware issues
  • Direct unresolved issues to the next level of support personnel
  • Support Verdantas Cybersecurity initiatives and assist in maintaining device and account compliance
  • Manage user accounts, group policy, and access guidelines
  • Set up and deploy hardware/core software for new hires and existing employees
  • Support IT function and employees with the rollout of new technology, whether it is software, enhanced processes, or hardware upgrades
  • Support IT function and employees through mergers and acquisitions
  • Support IT Asset Management team initiatives in software license management compliance and asset tracking/inventory
  • Support Verdantas IT Infrastructure teams in maintaining active directory and email distribution lists
  • Maintain asset inventory
  • Assist with developing IT procedures and training staff
  • On-Call work as needed

Qualifications:

  • Associate degree in a related field or 4-7 years of experience
  • Minimum of 1 year of experience in Microsoft Office 365 and security in a helpdesk role
  • Tech savvy with working knowledge of office automation products and remote control
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and resolve basic technical issues

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