Product Support Associate- Life Science Research Products
1 week ago
Location: Delhi
We are looking for a hard-working, competent, and organized individual from Biotech Background to join our team as a Product Support Associate in Delhi. You will be responsible for managing customer relationships and discovering new leads, suggesting improvements to processes, and assisting the team.
Job description
· Prepare and send quotations using software/Excel; update pricing based on product value, category, and management-defined margins.
· Maintain a quotation database, ensure timely follow-ups, and communicate effectively with customers.
· Identify new prospects in the market and expand the company's customer base as well as product portfolio.
· Coordinate with internal departments and suppliers to ensure accurate product listings, datasheets, and pricing.
· Prepare purchase orders
· Prepare all necessary documents for tenders, annual rate contracts, and customs clearance.
· Plan and execute scientific marketing activities, workshops, technical meetings, and customer engagement initiatives.
· Provide pre- and post-sales technical support, including training and discussions with clients.
Education and Skills
· Master's degree in Biotechnology.
· Experience preferred.
. Strong theoretical knowledge of science and biotechnology.
· Experience with MS Office.
· Basic Mathematics skills required.
· Having the ability to work under deadlines.
· Ability to prioritize assigned workload.
· Ability to manage time effectively, to prioritize and complete tasks required
· Good communication skills, telephone manners, and tone
Employment Type: Full-time (10:00 Am to 6:00 PM)
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