Field Service Engineer

Engineer I, Field Service

Required Experiences of 5 years to 10years in HVAC service field

Qualification: Diploma in Mechanical OR Refrigeration & Air-Conditioning OR BE Mechanical.

The responsibilities encompass a wide range of tasks related to Driving ground technician team for maintaining, troubleshooting, and repairing DC Hall Thermal equipment's OR HVAC Equipments. And the key individual responsible for the smooth and reliable operation, combine their technical expertise with problem-solving skills, strong communication abilities, and a commitment to safety to ensure optimal performance…

Typical roles and responsibilities in detail…

1. Franchisee/Vendor Monitoring & Evaluate frequently for Safety, PM, Break-fix, Training, etc… and ensuring optimal equipment performance through continuous monitoring and driving of Franchise/ground technicians' team

• Routine Inspections and Preventive Maintenance: Conducting regular inspections of machinery and equipment to identify potential issues and proactively perform maintenance tasks, such as lubrication, adjustments, and replacing worn-out components.
• Troubleshooting and Diagnostics: Diagnosing and resolving mechanical issues and malfunctions promptly to minimize downtime and ensure continuous operation. This involves using specialized diagnostic tools and applying their in-depth knowledge of mechanical systems.
• Repairs and Replacements: Performing necessary repairs and replacing defective parts or components to restore equipment to optimal working order.

1. Optimizing maintenance processes

· Implementing Maintenance and Break-fix Strategies: Explore continuous improvements in refining maintenance strategies, procedures, and protocols to ensure efficient and effective equipment upkeep. This includes establishing preventive maintenance schedules and procedures coordinating with colleagues and back-office team.

· Utilizing Maintenance Management Systems: Employing Computerized Maintenance Management Systems (CMMS/CMS) OR similar tool as FMS to oversee routine maintenance tasks, track work orders, manage spare parts inventory, and analyze performance data.

· Improving Efficiency and Reliability: Working to enhance the reliability and efficiency of equipment and systems, thereby reducing costly breakdowns, and optimizing production processes.

1. Effective communication, Collaboration and safety, Teamwork and Communication as Collaborating effectively with…

• Customers Facility teams and our ground team to ensure on time PM and Break-fix within the agreed SLA and sharing required reports, details through E-mail communications.
• Internal other team members, such as Project team, and other engineers, to minimize disruptions, and ensure smooth workflow such as Projects to Service HOTO, Service Operations as PM/Break-fix, Training for Technicians and O&M team, etc…
• Branch and HO Back-Office, Our Spares warehouse (DHL) to ensure replenish of inventory spares, on time delivery to site, etc…
• Service-sales operation Team members as share required unit healthiness reports, PM reports, etc…

· Safety Compliance and following company process: Adhering to strict Company process, health and safety regulations and industry standards during all the site activities. This includes staying updated on safety protocols, using proper protective equipment, and promoting a safety-first culture to ground force team.

· Training and Guidance: Providing guidance and training to junior maintenance staff on equipment operation, maintenance procedures, and safety protocols.

1. Other responsibilities

· Supporting for Project team as whenever required: Assisting project activities at site in the installation and commissioning of new equipment, including performing initial testing and optimization procedures i.e: ISAT, SOO, Failure scenario testing, etc…

· Regular audits through PM/Break-fix site visit to ensure quality of work and ensure applicable safety norms followed, etc…

· Regular sites visit to meet Customers Facility team to gets their feedback to improve service support and try to fulfill their service support expectations.