Voice Process Professional

2 weeks ago


Noida, Uttar Pradesh, India Teleperformance (TP) Full time ₹ 4,00,000 - ₹ 6,00,000 per year

We are looking for a highly skilled and experienced Telecaller to join our team in Noida. The ideal candidate will have 1-6 years of experience in customer service, with excellent communication and problem-solving skills.

Roles and Responsibility

  • Handle inbound calls from customers, providing timely and effective solutions to their queries.
  • Respond to customer complaints and concerns professionally, ensuring high levels of satisfaction.
  • Provide product information and resolve issues related to orders, returns, and exchanges.
  • Collaborate with internal teams to resolve complex customer issues.
  • Maintain accurate records of customer interactions and transactions.
  • Continuously update knowledge of products, services, and policies to provide accurate information to customers.

Job Requirements

  • Excellent communication and interpersonal skills are required to build strong relationships with customers.
  • Strong problem-solving and analytical skills are necessary to resolve customer complaints and concerns.
  • Ability to work in a fast-paced environment, handling multiple calls simultaneously.
  • Basic computer skills and proficiency in using software applications are essential.
  • Strong attention to detail is needed to maintain accurate records of customer interactions.
  • Ability to work collaboratively as part of a team to achieve common goals.

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