Voice Process Professional
2 weeks ago
We are looking for a highly skilled and experienced Telecaller to join our team in Noida. The ideal candidate will have 1-6 years of experience in customer service, with excellent communication and problem-solving skills.
Roles and Responsibility
- Handle inbound calls from customers, providing timely and effective solutions to their queries.
- Respond to customer complaints and concerns professionally, ensuring high levels of satisfaction.
- Provide product information and resolve issues related to orders, returns, and exchanges.
- Collaborate with internal teams to resolve complex customer issues.
- Maintain accurate records of customer interactions and transactions.
- Continuously update knowledge of products, services, and policies to provide accurate information to customers.
Job Requirements
- Excellent communication and interpersonal skills are required to build strong relationships with customers.
- Strong problem-solving and analytical skills are necessary to resolve customer complaints and concerns.
- Ability to work in a fast-paced environment, handling multiple calls simultaneously.
- Basic computer skills and proficiency in using software applications are essential.
- Strong attention to detail is needed to maintain accurate records of customer interactions.
- Ability to work collaboratively as part of a team to achieve common goals.
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