SAP C4C, Sales and Service Cloud V1/V2 Functional Lead

3 days ago

Bengaluru, Karnataka, India Bosch Global Software Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year
  • Candidate should have at least 6 to 8 years of experience in Sales and Service Cloud V1 (C4C) and V2
  • SAP CRM experience desirable but not mandatory
  • Lead Requirement gathering sessions and functional workshops in SAP C4C V1&V2
  • Understand business processes and map them to the capabilities of C4C and SAP Sales and Service Cloud V2.
  • Actively participate in Presales RFP for solutioning of CX solutions.
  • Prepare Business Requirement Documents (BRD) and functional specifications.
  • Configure SAP Service Cloud V2 based on business needs (e.g., business roles, workflow rules, service levels, ticket management, etc.).
  • Lead end to end implementation and coordination with component teams.
  • Lead UAT (User Acceptance Testing) and ensure quality assurance of the configured solution.
  • Collaborate and work with team during project phases such as build, test, deployment, and hyper care.
  • Collaborate with technical teams on integration needs, data migration, and custom development.
  • Worked extensively in Integration capabilities of C4C and SAP Sales and Service Cloud V2 with SAP S4HANA, SAP CPI and Third party ERP's.
  • Candidate should have deep understanding on SAP BTP Architecture for side by side extensions with SAP Sales and Service cloud V2.

Skills Required

  • Experience in leading projects with Hands-on experience in SAP C4C, SAP Sales and Service Cloud V2.Atleast 2 end to end lifecycle implementation projects
  • Solid understanding of SAP Sales and Service Cloud V2 architecture, capabilities, and extensibility options.
  • Ability to gather requirements, perform fit-gap analysis, and convert into functional documentation.
  • Strong knowledge of business process flows in Sales and Service areas (e.g., lead-to-quote, ticket management, SLA, routing rules).
  • Experience in preparing BRDs, test cases/scripts, training materials, and user documentation.
  • Familiarity with SAP Service Cloud V2 configuration tools, such as:

Workflow Rules

Business Rules

User Roles & Authorizations

Service Levels & Categorization Schemas

  • Experience in Key user tools and screen adaptations
  • Experience in creation of Org structure, Material and customer data
  • Exposure to SAP C4HANA implementation methodology and deployment options
  • Understanding of integration scenarios with SAP S/4HANA or other backend systems.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to work in agile/scrum environments and interact directly with clients and stakeholders.
  • Client facing experience is preferred
  • Good communication skills in English

Qualifications

Educational qualification:

B.E./B.Tech., MBA Preferred

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