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Head of Sales Support

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Jaipur, Rajasthan, India Vantage Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Sales Support Head – Financial Industry (Forex & Crypto Expertise Preferred) Location:

Work From Home (WFH) About Us: Vantage Markets is a leading global financial services provider, offering state-of-the-art trading platforms and tools for forex, commodities, indices, and cryptocurrencies. Our mission is to empower traders with cutting-edge solutions while ensuring a seamless trading experience. Job Overview: We are seeking a

Sales Support Head

with strong technical expertise in financial markets, particularly forex and cryptocurrency trading. This role involves assisting the sales team with client queries, troubleshooting technical trading issues, and providing in-depth explanations of platform functionalities and trading mechanics. The ideal candidate will be a problem solver, able to offer active solutions and guidance in real time. Key Responsibilities: Client Query Resolution:

Support the sales team by addressing complex client questions, including topics such as IB form filling, execution issues, and trading platform-related queries. Technical Troubleshooting:

Investigate and resolve technical concerns, such as crypto transaction delays, stop-loss execution problems, and discrepancies in market pricing. Active Solution Provider:

Analyze and proactively provide solutions for operational and trading-related challenges that sales teams or clients encounter. Market & Product Expertise:

Maintain up-to-date knowledge on forex and crypto markets, trading platforms, and execution mechanisms to provide accurate guidance. Training & Support:

Educate the sales team on technical aspects of trading, helping them better assist clients with informed responses. Qualifications & Skills: Strong technical knowledge of forex and cryptocurrency trading platforms. Experience in troubleshooting trading execution issues and platform-related concerns. Ability to clearly explain complex trading mechanics to clients and internal teams. Expertise in financial instruments, order types, and risk management strategies. Proven ability to provide active solutions under tight timelines. Strong communication skills and attention to detail. Benefits & Perks: Competitive salary and performance-based incentives. Work-from-home flexibility. Health insurance coverage. Reimbursement for mobile and Wi-Fi expenses. Access to Vantage Markets' advanced trading tools and market insights.