General Manager

2 weeks ago

Park Circus Kolkata West Bengal, India Hotel Sawood International Full time ₹ 24,00,000 - ₹ 36,00,000 per year

The General Manager (GM) of a hotel plays a critical role in overseeing all aspects of the hotel's operations, ensuring its profitability, efficiency, and exceptional guest experiences. Below is a detailed outline of a hotel General Manager's job role:

1. Leadership and Management

  • Lead, manage, and inspire all department heads (front office, housekeeping, food and beverage, maintenance, etc.) to achieve operational excellence.
  • Set the tone for the hotel's culture, focusing on guest satisfaction, teamwork, and continuous improvement.
  • Act as a mentor and guide to staff, promoting professional growth and morale.

2. Financial Oversight

  • Develop and manage budgets, ensuring revenue goals are met and expenses are controlled.
  • Analyze financial performance reports and implement strategies to maximize profitability.
  • Drive revenue growth through effective pricing, upselling strategies, and promotional initiatives.
  • Collaborate with the sales and marketing team to boost bookings and occupancy rates.

3. Guest Experience

  • Ensure high standards of service to exceed guest expectations and resolve guest complaints or issues promptly.
  • Regularly review guest feedback and implement improvements to maintain high satisfaction scores.
  • Oversee quality assurance processes and implement consistent service standards.

4. Operational Excellence

  • Supervise day-to-day hotel operations to ensure smooth functioning across all departments.
  • Monitor inventory, including room availability, supplies, and maintenance needs.
  • Oversee the implementation of technology to enhance operational efficiency and guest experience.

5. Strategic Planning

  • Develop short-term and long-term strategies for growth, sustainability, and market competitiveness.
  • Identify trends in the hospitality industry and adapt the hotel's offerings to meet evolving demands.

6. Staff Recruitment and Training

  • Recruit, train, and retain top talent across all hotel functions.
  • Foster an inclusive and positive work environment.
  • Ensure regular training programs to maintain high service standards and compliance with policies.

7. Marketing and Community Engagement

  • Work with the marketing team to promote the hotel through advertising, partnerships, and online platforms.
  • Build and maintain relationships with key stakeholders, including local businesses, government officials, and event planners.
  • Represent the hotel in the community to enhance its reputation and visibility.

8. Reporting and Communication

  • Provide regular updates and reports to hotel owners or corporate headquarters on financial performance, guest satisfaction, and operational issues.
  • Maintain open lines of communication with staff, stakeholders, and partners to ensure alignment on goals and expectations.

Key Skills and Qualifications

  • Leadership and People Management: Ability to motivate and lead a diverse team effectively.
  • Financial Acumen: Strong understanding of budgeting, forecasting, and profit maximization.
  • Guest-Centric Mindset: Deep commitment to delivering exceptional guest experiences.
  • Problem-Solving Skills: Ability to address and resolve operational challenges swiftly.
  • Adaptability: Quick to adjust to market changes, guest preferences, and industry trends.
  • Communication Skills: Strong verbal and written communication to interact with guests, staff.

Job Type: Full-time

Pay: ₹40, ₹50,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Internet reimbursement

Education:

  • Bachelor's (Preferred)

Experience:

  • total work: 10 years (Required)
  • Management: 4 years (Required)

Work Location: In person

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