GSD (Global Service Desk) Trainer

About The JobTo log all customer incidents and requests accurately. Proactively monitor, review and chase outstanding tickets to ensure that they are responded to promptly, following defined operating procedures and within agreed contractual service levels.What will you do?Receive, scope and accurately log, then process each customer ticket and, following...

Key Duties and ResponsibilitiesOwn and drive the adoption and improvement of the ITIL processes through the Service DeskResponsible for measuring performance of the service desk and driving continual improvement processes.Lead the Service Desk Agent team. Train, coach and mentor Service Desk Specialists (Level 1 / 2) including career development.Responsible...

Job Description Form Position :IT -Global Service Desk Location : Pune GENERAL DESCRIPTION Answering tickets from internal users logged via ITSM tool and telephone with regards to the issue or request they have raised. Ensure incidents and requests are accurately categorized, logged, assigned, tracked, and responded to in a timely manner, in line with...

General InformationJob ID31810LocationPune, IndiaWork TypesFull Time, PermanentCategoriesInformation TechnologyWe never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are...

*Role :Service Desk Analyst*Required Technical Skill Set IT Service Desk Operations*Desired Experience Range: 2 to 5 Yrs. *Location of Requirement :Pune/Kochi *Notice Period:0-45 days candidates only*Virtual Drive:03-Oct-25(Fri)Desired Competencies (Technical/Behavioral Competency)Must-Have · Atleast 3 years of experience handling Service Desk services. ·...

Job DescriptionJob Title: IT Service Desk SpecialistLocation: Onsite – Zendesk OfficeDepartment: Global Service DeskLove helping people? Well, Zendesk is looking for an IT Service Desk Specialist who is a sharp go-getter You should be customer-centric, a problem solver, caring, honest, observant, humble, rational and above all else self-aware. To be...

Role:Service desk leadDo:To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up Coordinate with other IT teams as...

Role: Service desk lead Do: To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up Coordinate with other IT...

Role Name: DeveloperRole Description:We are looking for experienced Service Desk Associates with a strong background in supporting large enterprise customers. The ideal candidate will have hands-on experience in infrastructure and application support.Competencies:IT IS – Service DeskExperience:6 to 8 yearsEssential Skills:Proven experience as a Service...

OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Senior Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...