Sales Operations and MIS Manager

Job Description: Manager - Sales Operations and MIS
Company Overview

XED is a global executive education platform that partners with world-renowned universities like Oxford, Cornell, Michigan etc to deliver cutting-edge leadership programs for senior business leaders. We specialize in creating high-impact learning journeys that enable executives to navigate complex business challenges.

Role Purpose

As the Manager of Sales Operations and MIS, you will be the analytical and operational backbone of our sales organization. You will drive sales efficiency and effectiveness by owning our sales processes, managing our CRM, and providing actionable, data-driven insights. Your primary goal is to ensure the sales team has the tools, data, and support needed to meet their targets and contribute to our strategic growth.

Key Responsibilities

• Reporting & Data Management:
  Generate and distribute daily reports on leads, calling activity, and lead quality. You will also be responsible for maintaining the accuracy of all sales, marketing, agency, and participant data across various platforms and spreadsheets.
• Sales Process Management:
  Oversee the entire sales lifecycle. This includes managing lead flow and pipeline health, ensuring alignment with lead owners, and handling key administrative tasks such as preparing and sending offer letters to prospects.
• CRM Administration & Automation:
  Act as the primary administrator for our CRM system. Your duties will include keeping Salesforce automation updated, creating new flows for upcoming programs, and ensuring the system is optimized to support the sales team.
• Quality Assurance & Technical Support:
  Conduct regular testing of our website, forms, and other tools to ensure they are functioning correctly and providing a seamless experience for our prospects.
• Cross-Functional Collaboration:
  Serve as the central point of contact for sales-related data. You will work closely with the branding, performance marketing, and developer teams to ensure data integrity and alignment, and maintain consistent communication with our sales, delivery, and accounts teams.

Sales Tools & Systems Management

You will also be responsible for the backend management and operational support for key sales and communication technologies:

• Telephony & Communication:
  Manage and optimize our telephony provider, such as
  RingDNA
  , to ensure seamless calling operations. You will also oversee the use of other communication tools like
  WhatsApp
  and mailing software.
• Webinars & Surveys:
  Provide backend support for
  conducting webinars
  , ensuring all technical aspects run smoothly. You will also manage and analyze data from
  survey tools
  like SurveyMonkey to gather key insights from our prospects and clients.

Qualifications

• Experience:
  5-7 years of experience in a Sales Operations, Business Analyst, or a similar role, preferably within the EdTech, professional services, or executive education sectors.
• Technical Skills:
• Strong proficiency in Microsoft
  Excel
  .
• Expertise in
  CRM platforms
  like Salesforce.
• Experience with BI tools like Power BI or Tableau is a plus.
• Familiarity with sales engagement tools like RingDNA, and survey tools like SurveyMonkey is highly desirable.
• Soft Skills:
• Excellent analytical and problem-solving skills with a strong attention to detail.
• Exceptional communication and collaboration abilities.
• Ability to work in a fast-paced, target-driven environment.
• Education:
  A Bachelor's degree in Business, Finance, or a related field.

Why Join XED?

You will play a pivotal role in a company that is shaping the future of global leadership. This is a unique opportunity to build and scale a key function, contribute to a mission-driven organization, and work with a high-performing team in a dynamic environment.