Instructional Designer

Website: Leading Global Technology Research & Advisory Firm | ISG (isg-)

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You'll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn't mean you've got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that's connected – connected by freedom.

Description

We are seeking an Assistant Manager – Training as a Service (TaaS) to lead a team in delivering innovative learning solutions and digital adoption strategies.

You will lead an instructional design team to deliver impactful, role-based learning and systems training for clients. Using adult learning principles and tools like SAP Enable Now and Articulate Storyline, you'll create engaging, effective learning & e-learning experiences.

On the Digital Adoption front, you'll help organizations accelerate platform adoption, streamline onboarding, and drive change management. Leveraging tools like WalkMe, you'll build interactive walkthroughs, optimize workflows, and provide actionable insights through analytics. Exposure to Agentic AI and leveraging it for Instructional designing purposes is highly desirable.

Key Responsibilities:

Instructional Design (ID)

• Conduct Learning Needs Analyses to define robust, role-based training curricula aligned with business objectives.
• Lead and guide the team in end-to-end lifecycle of course development using blended modalities (WBT, ILT, VILT, simulations, quick reference guides).
• Apply adult learning methodologies and instructional design models (ADDIE, SAM, Bloom's Taxonomy, Merrill's Principles) to ensure engaging and impactful training experiences.
• Ensure the team maintains quality and consistency of deliverables across multiple platforms and tools (Articulate Storyline, SAP Enable Now, Captivate, etc.).

Digital Adoption (DAP)

• Design and implement WalkMe walkthroughs, tooltips, and in-app support to accelerate user adoption of enterprise platforms (SAP, ServiceNow, Oracle, Workday, etc.).
• Use DAP analytics to track adoption trends, optimize workflows, and provide data-driven recommendations.
• Develop integrated strategies combining traditional training and DAP tools to support onboarding, change management, and enterprise transformation initiatives.
• Act as subject-matter expert for digital adoption, mentoring team members and educating clients in best practices.

People & Project Management

• Lead, coach, and mentor a team of Instructional Designers and Training Developers, fostering growth and high performance.
• Apply coaching and feedback frameworks (e.g., GROW, STAR) to support career development and succession planning.
• Upskill the team on ID, Consulting and DAP tools to enhance individual and the teams capabilities
• Manage project timelines, resources, and deliverables using both waterfall and agile methodologies.
• Provide constructive feedback and quality oversight on team outputs.
• Partner with cross-functional stakeholders (clients, SMEs, leadership) to align project goals and deliver measurable business impact.

Requirements:

• Bachelor's degree in education, Instructional Design, Learning Technologies, or related field (or equivalent experience).
• 8+ years in Instructional Design, with at least 4 years in a team leadership/AM role.
  
  Proven hands-on experience with WalkMe and/or other DAP platforms (e.g., SAP Enable Now, Assima, uPerform). WalkMe Builder II or SEN certified resources will be preferred.
• Strong grasp of adult learning principles, blended learning models, and rapid authoring tools.
• Demonstrated success in managing ID/DAP teams and client-facing training projects.
• Strong communication and stakeholder management skills.
• Work in North American shifts due to global project requirements.

At ISG, we don't just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.