Manager I, Operations, Operations Manager, EDSP

2 days ago

Bengaluru, Karnataka, India Amazon Full time ₹ 15,00,000 - ₹ 25,00,000 per year
We're seeking Operations Manager (CTL) for EDSP . In this role, you will be responsible to expand and manage operations Under the Roof and Out on Road. An exciting role in which you will be managing a team consisting of Team leads, Station associates and supervisors

Title: Manager I, Operations

Typical responsibilities will include:
· Understand the business issues and challenges of Transportation operations; identify strengths/weaknesses and suggest areas for improvement
· Be data driven, develop and report performance metrics and identify opportunities for improving Customer Experience.
· Develop efficient people management skills in leading a team of Team Leads, Station associates and Out on road associates

Good to have Skills
- Proficient Data analysis skills in Excel
- SQL proficiency is preferred
- Should be flexible with shifts

Key job responsibilities
- People management, efficiently manage a diverse team and managing EDSP sites
- Derive data driven actionable insights to improve delivery & customer experience
- Be proficient in both UTR & OTR operations

A day in the life
Start the day with Station Gemba, followed by DBR. Communicate with the team on the areas we need to improve and derive a plan for the same. Work on the deliverables for the day while also planning Out on road and Under the roof capacity for the next cycle/ day, while having loads of fun with a very engaging team.
Efficiently Plan for a 1:1 with your reportee/ manager and work on the feedback

Basic Qualifications:
- Bachelor's degree or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications:
- 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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