Manager I, Operations, Operations Manager, EDSP
1 day ago
Title: Manager I, Operations
Typical responsibilities will include:
· Understand the business issues and challenges of Transportation operations; identify strengths/weaknesses and suggest areas for improvement
· Be data driven, develop and report performance metrics and identify opportunities for improving Customer Experience.
· Develop efficient people management skills in leading a team of Team Leads, Station associates and Out on road associates
Good to have Skills
- Proficient Data analysis skills in Excel
- SQL proficiency is preferred
- Should be flexible with shifts
Key job responsibilities
- People management, efficiently manage a diverse team and managing EDSP sites
- Derive data driven actionable insights to improve delivery & customer experience
- Be proficient in both UTR & OTR operations
A day in the life
Start the day with Station Gemba, followed by DBR. Communicate with the team on the areas we need to improve and derive a plan for the same. Work on the deliverables for the day while also planning Out on road and Under the roof capacity for the next cycle/ day, while having loads of fun with a very engaging team.
Efficiently Plan for a 1:1 with your reportee/ manager and work on the feedback
Basic Qualifications:
- Bachelor's degree or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications:
- 1+ years of performance metrics, process improvement or lean techniques experience
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