Operations Manager, BLT01
2 weeks ago
Title: Manager I, Operations
Typical responsibilities will include:
· Understand the business issues and challenges of Transportation operations; identify strengths/weaknesses and suggest areas for improvement
· Be data driven, develop and report performance metrics and identify opportunities for improving Customer Experience.
· Develop efficient people management skills in leading a team of Team Leads, Station associates and Out on road associates
Good to have Skills
- Proficient Data analysis skills in Excel
- SQL proficiency is preferred
- Should be flexible with shifts
Key job responsibilities
- People management, efficiently manage a diverse team
- Derive data driven actionable insights to improve delivery & customer experience
- Be proficient in both UTR & OTR operations
A day in the life
Start the day with Station Gemba, followed by DBR. Communicate with the team on the areas we need to improve and derive a plan for the same. Work on the deliverables for the day while also planning Out on road and Under the roof capacity for the next cycle/ day, while having loads of fun with a very engaging team.
Efficiently Plan for a 1:1 with your reportee/ manager and work on the feedback
Basic Qualifications:
- 1+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
Preferred Qualifications:
- 1+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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