Maintenance Technician
7 hours ago
MAINTENANCE TECHNICIAN
Position Level: Mid-level Technician / Service Specialist
Salary Range: ₹22,000 - ₹32,000/month + monthly bonus (₹2,000-3,000 based on customer satisfaction)
Experience Required: 3-4 years in field service, HVAC maintenance, or equipment service
Reports To: Operations Manager / Senior Installation Technician
Key Responsibilities:
Monthly Maintenance Visits:
Execute scheduled monthly maintenance for all active customers
- Inspect HEPA filters and pre-filters for condition and replacement needs
- Replace filters according to standard maintenance protocol
- Inspect blower unit and check for vibrations or unusual sounds
- Verify ducting for blockages or damage
- Test control systems and thermostat functionality
- Record air quality readings (PM2.5 measurements)
Clean and inspect all visible components
Customer Interaction:
Communicate professionally with customers during visits
- Explain maintenance findings and answer customer questions
- Educate customers on filter replacement benefits
- Collect feedback on system performance
- Document customer issues or concerns
- Provide recommendations for additional services (air quality monitoring, deep cleaning)
Maintain neat and organized appearance during customer visits
Documentation & Reporting:
Complete maintenance checklist for each visit
- Take photos of filters and system components before/after
- Record maintenance details in CRM system
- Report any technical issues or equipment failures immediately
- Prepare maintenance reports for customer billing
Maintain accurate time and mileage logs
Parts & Inventory:
Carry required spare parts and filters on each visit
- Monitor inventory levels and alert supervisor of shortages
- Transport and handle parts carefully
Return unused parts to inventory storage
Safety & Compliance:
Follow all safety protocols during customer premises access
- Maintain professional behavior and confidentiality
- Respect customer property and privacy
- Adhere to infection control measures
- Report safety concerns to management
Key Skills:
- HVAC or equipment maintenance experience
- Customer service skills
- Attention to detail and precision
- Problem-solving abilities
- Safe work practices
- Basic technical knowledge
- Reliable transportation and valid driver's license
- Physical fitness for climbing, lifting
Success Metrics:
- Complete 20-25 maintenance visits per month (ramp up to 30-40 by Month 6)
- First-call resolution rate: 90%+
- Customer satisfaction score: NPS 45+
- Parts accuracy: Zero shortages or incorrect parts
- Documentation: 100% completion rate on maintenance reports
- Safety: Zero safety incidents
- Day 1 Priorities: Meet customer service coordinator to understand scheduling system
- Review maintenance SOP and checklist procedures
- Inspect inventory and parts organization
- Meet senior technician to understand system components
- Plan route optimization for first customer visits
Job Type: Full-time
Pay: ₹22, ₹32,000.00 per month
Application Question(s):
- What is your notice period (in DAYS)?
- What is your current CTC (in INR)?
- What is your expected CTC (in INR)?
Work Location: In person
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