Support Executive

2 days ago

Navi Mumbai, Maharashtra, India Rigvedit Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title: Support Executive (Ticketing & Customer Support)

Location: Ghansoli, Navi Mumbai.

Experience: 1-2 years

Employment Type: Full-time

Work Mode: [Work From Office]

Job Summary:

We are looking for a Support Executive with hands-on experience in ticketing systems and excellent communication skills. The ideal candidate will be responsible for handling customer queries, resolving issues through tickets, and ensuring a high level of customer satisfaction.

Key Responsibilities:

  • Handle incoming support tickets via ticketing systems (e.g., Freshdesk, Zendesk, Jira, etc.).
  • Respond to customer queries in a timely and professional manner through email, chat, or phone.
  • Track, follow up, and ensure closure of all tickets within defined SLA.
  • Collaborate with internal teams to resolve complex issues.
  • Escalate unresolved issues to appropriate departments as needed.
  • Maintain proper documentation of all support activities.
  • Identify recurring issues and suggest process improvements.
  • Ensure customer satisfaction through quality support service.

Required Skills & Qualifications:

  • 1-2 years of experience in a Support Executive or Customer Service role.
  • Proven experience in handling ticketing tools
  • Excellent verbal and written communication skills.
  • Good problem-solving skills and attention to detail.
  • Ability to multitask and manage time effectively.
  • Customer-focused with a positive attitude.
  • Basic technical understanding to address product-related queries.

Preferred:

  • Experience working in IT / SaaS / E-commerce / B2B or B2C industries.
  • Familiarity with CRM tools

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