Data Analyst
2 days ago
Position Overview
The Data Analyst will be responsible for collecting, analyzing, and interpreting large datasets to support operational efficiency within a BPO environment. This role requires strong analytical skills, a solid understanding of BPO workflows, and the ability to convert data into actionable insights for process improvement. The ideal candidate has experience working with high-volume operations and is comfortable collaborating with cross-functional teams.
Key Responsibilities
Data Collection & Management
- Gather, clean, and validate data from multiple BPO operational systems.
- Ensure data integrity, accuracy, and reliability.
Data Analysis & Reporting
- Perform quantitative analyses to identify trends, patterns, and performance gaps.
- Build dashboards and reports to support decision-making.
Process Optimization
- Analyze workflow metrics and identify opportunities for efficiency improvements.
- Support automation and standardization initiatives.
Stakeholder Collaboration
- Work closely with operations, quality, and workforce management teams to share insights.
- Translate technical findings into business-friendly recommendations.
Required Qualifications
- Any Bachelor's degree.
- 2+ years of data analysis experience within a BPO setup.
- Proficiency in Excel (advanced), SQL, and data visualization tools (Power BI/Tableau).
- Strong understanding of BPO operations, SLAs, AHT, CSAT, and other domain KPIs.
- Excellent analytical, problem-solving, and communication skills.
Interested candidate share their updated resume on- with mentioning the subject line: [ Application for Data analyst (BPO Background)]
Job Types: Full-time, Permanent
Pay: ₹20, ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Education:
- Bachelor's (Preferred)
Experience:
- BPO Data analyst: 1 year (Preferred)
Location:
- Kasba Industrial Estate, Kolkata, West Bengal (Required)
Work Location: In person
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