Data Analyst

2 days ago


Kasba Industrial Estate Kolkata West Bengal, India 5fd06a86-c9f6-4d09-9750-2aa0d814c5e8 Full time ₹ 14,40,000 - ₹ 36,00,000 per year

Position Overview

The Data Analyst will be responsible for collecting, analyzing, and interpreting large datasets to support operational efficiency within a BPO environment. This role requires strong analytical skills, a solid understanding of BPO workflows, and the ability to convert data into actionable insights for process improvement. The ideal candidate has experience working with high-volume operations and is comfortable collaborating with cross-functional teams.

Key Responsibilities

Data Collection & Management

  • Gather, clean, and validate data from multiple BPO operational systems.
  • Ensure data integrity, accuracy, and reliability.

Data Analysis & Reporting

  • Perform quantitative analyses to identify trends, patterns, and performance gaps.
  • Build dashboards and reports to support decision-making.

Process Optimization

  • Analyze workflow metrics and identify opportunities for efficiency improvements.
  • Support automation and standardization initiatives.

Stakeholder Collaboration

  • Work closely with operations, quality, and workforce management teams to share insights.
  • Translate technical findings into business-friendly recommendations.

Required Qualifications

  • Any Bachelor's degree.
  • 2+ years of data analysis experience within a BPO setup.
  • Proficiency in Excel (advanced), SQL, and data visualization tools (Power BI/Tableau).
  • Strong understanding of BPO operations, SLAs, AHT, CSAT, and other domain KPIs.
  • Excellent analytical, problem-solving, and communication skills.

Interested candidate share their updated resume on- with mentioning the subject line: [ Application for Data analyst (BPO Background)]

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Experience:

  • BPO Data analyst: 1 year (Preferred)

Location:

  • Kasba Industrial Estate, Kolkata, West Bengal (Required)

Work Location: In person


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