Store Manager

2 days ago

Ludhiana, Punjab, India Jain Amar Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Store Manager – Key Result Areas (KRAs)

1. Sales & Revenue Management

  • Achieve monthly/quarterly/annual sales targets.
  • Monitor daily sales and take corrective actions to boost performance.
  • Upsell/cross-sell to increase Average Transaction Value (ATV) and Units Per Transaction (UPT).

2. Customer Experience

  • Ensure superior customer service standards.
  • Manage customer grievances effectively and maintain high service recovery standards.
  • Ensure proper grooming and training of staff on service etiquettes.

3. Team Management & Productivity

  • Maintain adequate staffing as per footfall and manage weekly duty rosters.
  • Train, coach, and motivate staff to improve performance.
  • Monitor individual staff productivity (Sales per staff, conversion rate).

4. Inventory & Stock Management

  • Ensure 100% compliance on inward/outward entries and FIFO adherence.
  • Minimize inventory shrinkage and ensure nil stock mismatches during audits.
  • Ensure timely RTV and reordering of bestsellers.

5. Visual Merchandising (VM) Compliance

  • Maintain VM standards as per brand guidelines.
  • Ensure timely implementation of window displays, season launches, and offers.
  • Conduct regular checks for store hygiene and display freshness.

6. Store Operations & Compliance

  • Ensure store opening/closing SOPs, cash handling, and banking compliance.
  • Maintain documentation – checklists, attendance, sales reports, petty cash, etc.
  • Ensure smooth functioning of POS, billing software, and IT hardware.

7. Loss Prevention & Audit Readiness

  • Ensure zero tolerance for pilferage, fraud, and unauthorized cash/card handling.
  • Address audit remarks and implement preventive measures.
  • Maintain CCTV functionality and overall security vigilance.

8. Marketing & Local Promotions

  • Execute in-store promotions and coordinate with the marketing team for footfall-driving activities.
  • Support digital/local influencer activities if applicable.

9. Store Maintenance & Ambience

  • Maintain upkeep of fixtures, trial rooms, lighting, music, and fragrance.
  • Ensure pest control, housekeeping, and daily cleanliness routines are followed.

10. Reporting & Communication

  • Submit daily/weekly/monthly reports to HO/Regional team.
  • Attend review calls, team huddles, and review meetings actively.
  • Communicate brand updates, SOPs, and circulars to the floor team timely.

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References are much appreciated

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