Manager - Vi Store Operations

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India We re proud to be an equal opportunity employer At VIL we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best VIL s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion Boldness Trust Speed and Digital Consequently our recruiting efforts are directed towards attracting and retaining best and brightest talents Our endeavour is to be First Choice for prospective employees VIL ensures equal employment opportunity without discrimination or harassment based on race colour religion creed age sex sex stereotype gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership union status pregnancy veteran or military service status genetic information or any other characteristic protected by law VIL is an equal opportunity employer committed to diversifying its workforce RoleStore ManagerJob Level DesignationM1Function DepartmentPostpaidLocationLudhianaJob Purpose Drive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service store-level sales and revenue targets across all products voice - post-paid prepaid data etc Execute marketing promotions display and store experience schemes Comply to all HSW guidelines and impart knowledge about HSW Key Result Areas AccountabilitiesSales Achieve TNPS EQ Deliver revenue targets for the store Increase revenue per footfall by aiding customers purchase decisions Driving sales of all products Voice-Post-paid prepaid data VAS handsets etc at a store Ensure and monitor quality of acquisition through the store RoI Achieve profitability Return on investment targets for the store Minimize losses from pilferage wastage and shrinkage unidentified losses Customer Service Manage higher retention and achieve customer satisfaction for walk-in customers Store Management Ensure adherence to store processes in terms of documentation and systems Ensure infrastructure store upkeep Maintain availability of stock at the store while adhering to norms Ensure appropriate product placement displays at store Core Competencies Knowledge ExperienceGood communication skillsAwareness on technology advancements new digital product knowledgeContinuous Learning Empowering TalentBuilding Team CommitmentLeads Decision Making Delivering ResultsProducts Services and Technology Knowledge - ConsumerSales Planning and ForecastingProblem SolvingMust have technical professional qualifications Essential Graduation - Regular Desired post - graduation in business management MBA work ex 1 - 4 years Experience of retail store and customer relationship management Revenue Target achievement and cost management Vodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership