Villa Manager

3 days ago

North Goa South Goa, India V Escapes Full time

We are hiring a Villa Experience Manager for V Escapes in North Goa handling 2 properties. Person will be reporting into V Escapes head based out of North Goa.

Should be presentable and well spoken in English and Hind (Konkani would be an added advantage) . Should have her own accommodation and transportation. Prior experience in hospitality or a similar role would be ideal.

Roles & Responsibilities

Guest relations

  • 0% guest escalations
  • To greet guests with warmth having the highest level of hospitality and professionalism.
  • Ensuring guests are taken care of as per company standards while providing acceptable solutions for guest complaints/issues adhering to company policies
  • Encouraging guests to give feedback & reviews online
  • End to end co-ordination for all guest related requirements

Itinerary planning & concierge

  • Pre-planning the itinerary with guests on WhatsApp groups, noting down their preferences (food, alcohol, activities) and providing suggestions based on the same.
  • Assisting guests with table bookings, spa/salon appointments, day trip planning, activities within + outside the villa and any such ad hoc requests.
  • Monitoring itinerary closely making sure everything is ready as per schedules and being prompt in making adjustments for any last minute changes/cancellations.

Revenue generation

  • Encouraging guests to indulge in a variety of experiences at the properties..
  • Business development by doing tie ups with restaurants, spas and other experiences.
  • Keeping cost and wastage under control.

Inventory control

  • Maintain groceries stock and replenish as per requirement in liaison with chefs + finance.
  • H/K supplies, villa amenities, guest experience items, miscellaneous stock upkeep and maintenance.
  • Maintain minimum stock and order as per requirement in liaison with purchase manager + finance.
  • Keeping cost and wastage under control.

Internal coordination

  • Kitchen monitoring, staffing, ensuring timely food services.
  • Daily HK checklist to be maintained along with quality & hygiene checks done.
  • Assigning driver duties as per guest requirements, making sure cars are kept clean and ready.
  • Grooming checks to be done for all the staff (drivers, H/K, kitchen) making sure they are following the highest level of personal hygiene.
  • Maintain low attrition within the contractual staff.

Upkeep of the villa

  • Daily checks to ensure proper and efficient working of the property and its amenities.
  • Coordination with vendors for repairs & maintenance at the villa.
  • Keeping a track of AMC, yearly subscriptions, servicing etc ensuring timely renewals.
  • Supervising the work & checking to ensure proper solution is provided.
  • Highlight urgent/long duration work to management & schedule repairs as per booking schedule

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