Sr Infrastructure Engineer

Our Company

We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It's an exciting time to be a part of H&R Block

What you'll do...

We're growing our technology team and are searching for a Senior Infrastructure Engineer to help us modernize our software architecture. When you join us, you'll use your technical expertise to design, develop, and maintain software components and products that support H&R Block business applications and transform our technology. You'll serve as the lead role for day-to-day functional tasks in the team, developer support, and maintaining the development environment.

Responsibility

• Assist in Tier 3, 24x7 technology support for escalated Infrastructure Engineering issues.
• Assist with strategic projects to design, deploy, manage and maintain infrastructure systems across the technology verticals of: Network, Storage, Compute, Virtualization, Telephony, Cloud Infrastructure and Automation & Orchestration.
• Will assist with system monitoring, performance tuning, capacity planning, and lifecycle managment to ensure the highest level of system and infrastructure availability.
• Work to expand working knowledge of infrastructure related security strategies and concepts. Apply that to knowledge to ensure systems meet or exceed standards.
• Collaborate with vendors and other relevant IT personnel as required in support of enterprise applications, and hardware.
• Work to increase individual technology skill proficiencies through continued education and training opportunities related to areas of responsibility and interest.
• Maintain and respect all confidential information.
• Demonstrate professional, friendly interaction with peers, members and vendors which are consistent with organizational values and philosophies.
• Able to handle aggressive mission critical deadlines and dynamic workloads.
• Self-starter
• Familiarity with technical documentation standards, tools and processes
• Critical thinker
• Willingness to see out and learn from senior team mentors to improve overall understanding and skills.
• Eagerness to take on tasks outside routine or comfort zone.
• Effective communication skills both written and verbal.
• Coordinating with US team and India team.
• Promotes honest and open communication throughout the credit union.
• Understanding of monitoring and alerting systems.
• Self-sufficient troubleshooter able to seek out answers or solutions to technical challenges with minimal assistance.
• Willingness to seek direction and guidance from teammates and managers.
• Must be able to work in a team environment.
• Must be detail oriented with ability to maintain and organize workloads.
• Must be able to maintain highly confidential information.
• Ability to communicate effectively in writing and orally.
• Ability to resolve interpersonal conflict and miscommunications.
• Plan and coordinate lifecycle and capacity management

What you'll bring to the team...

Required Skills

• Must and in-depth experience in Palo Alto.
• Expert in Network Technologies: Cisco ACI, Nexus/Catalyst, AVI Load Balancer, Wiring.
• Expert in Micro-segmentation experience (ACI/NSX).
• Expertise in Telecom and networking (preference is i3)
• Experience with Cisco UCS infrastructure.
• Good hands-on in Storage Technologies: Pure, Cohesity.
• Experience managing and implementing identity providers and federated identity services. (Microsoft ADFS, SAML 2.0, Azure Authentication and Conditional Access)
• Experience architecting, deploying, and supporting technologies leveraging cloud-based platforms such as Microsoft Azure Networking.
• Experience with scripting, automation, and orchestration technologies to create efficiencies. PowerShell, Python, Puppet/Chef, Ansible, Terraform, etc.
• Experience performing enterprise level patch and vulnerability management. Familiarity with change management and ITSM.

Why work for us

Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You'll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.

Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit
Equal Opportunity Employer
: H&R Block does not tolerate discrimination based on a person's race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.