Senior Academic Counselor

Job Title : Senior Academic Counsellor / Overseas Education Counsellor

Company : Medcity International Overseas Corporation

Industry : Study Abroad

Job Location : Kochi, Kerala

Job Type : Full Time, On-site

Benefits : Attractive Incentives

The Overseas Education Counsellor holds a significant responsibility towards the study abroad business as this role is entitled to provide accurate information about professional courses abroad, best destinations, admission options available in top-ranking universities and colleges, nearest possible intakes, visa and documentation process and lot more. The counsellor's timely guidance, counselling assistance and clear communication with the client matters a lot.

Key areas of responsibility

Student Counselling

Provide personalized counseling to students based on their academic background, career goals, budget, and preferred destinations.

Advise students on suitable study destinations, universities, and courses that align with their interests and qualifications.

Assist students with inquiries, providing in-depth knowledge and suggestions based on their needs.

Engage with students in a positive, approachable, and respectful manner.

Targets & Registrations

Achieve or exceed daily, weekly, monthly and yearly targets by using effective counselling techniques and strategies

Inform clients to attend attractive webinars, expos, events, and study abroad virtual sessions to enhance chances of registrations

Having the best knowledge of all study abroad destinations, programs, eligibility requirements, culture, rules and regulations of various countries, etc. can help in achieving goals easily.

Calls & Follow-ups

Achieving 50 connected calls on a daily basis can bring in better results in terms of your work productivity

Follow-ups on a timely basis for all enquiries and for all registered clients can make the results better and relationships longer .

Lead Generation

As a counselor with experience and knowledge, contribute with your creativity, ideas and talents to attract and generate potential leads

Involve in activities such as content preparation for course promotions, webinars, script writing for videos and reels, planning and coordination for in-house expos and events, initiate programs and presentations with schools / colleges

Record Keeping & Report

Prepare daily, weekly, monthly reports and update the sheet every evening before 5 Pm.

Lead Sheet, Registration status, Client documents etc. need to be shared with the respective point of contacts within the TAT

Keep a record of information, client data, course details, fee structure, website information (bookmarks), etc for timely references

Research & Update Knowledge

As a student counselor (Academic resource person), it is important to stay updated with the latest trends and challenges, intakes opened/closed, new services and offers,etc.

Learn about the study abroad industry, competitors, market, business updates and strategies that fit better towards your goals

Participation & Support

Participate in all major events hosted or initiated by the respective branch. This can be related to a Webinar, In-house Expo, Seminar, Delegate Meeting, Training Session, Discussions etc.

Team / Branch Meetings

Daily, Weekly, and Monthly meetings will be happening at regular intervals. Always be prepared to discuss the status of the work, plans, and initiatives. Morning and Evening briefing sessions with the respective BM will be held daily.

Walk-in's / Virtual Counselling

Counsellor must be able to generate 10-20 successful walk-in's every month followed by virtual counselling for those clients who are far and unable to directly reach the office.

Branch Visits / Lead Calls

Counsellor should be able to visit the allocated branches (Academy) for receiving leads and to directly meet students. Lead follow-ups and calls must be regularly done to build a strong relationship with the respective branches, CRO and students

Qualifications / Requirements

A bachelor's degree in education, international relations, business, or a related field.

Experience in counseling or student services, especially in the context of international education.

(Min 2- 5 years) preferred

Skills & Competencies

Strong Communication Skills

Organizational Skills

Knowledge of International Education

Customer Service

Problem Solving

Attention to Detail

Multitasking

ADDITIONAL REQUIREMENTS

Must be available to work flexible hours, including weekends if required based on business needs.

Must have a positive attitude, strong work ethic, and willingness to learn

Highly passionate and self-motivated to guide students with responsibility

Go-getter attitude with patience and professionalism at the workplace

Clean track record of previous employment with certificates & letters.

Result-driven and revenue-generation expert

"Expecting who can join immediately or in a week" if selected

Job Type: Full-time

Experience:

• Senior Academic Counsellor: 3 years (Required)

Location:

• Kochi, Kerala (Required)

Work Location: In person