Reservation Executive

2 days ago

Satellite Ahmedabad Gujarat, India Axcel Group Limited Full time ₹ 3,00,000 - ₹ 4,20,000 per year

Job Description - Reservations Executive

  • Process telephone and email reservations according to room and rate availability, ensuring that full and accurate details are obtained and input accordingly into PMS.
  • Deal with travel agent bookings, vouchers and credit requests, ensuring that the hotel's policy is adhered to at all times.
  • Process all reservations and extranet messages ensuring that all bookings are accurate.
  • To be fully conversant with rate groups and sales accounts procedures.
  • To ensure that all reservations standards and procedures are met with regard to reservations and system input.
  • Update reservations, to input and record cancellations and amendments, making sure all bookings are accurate.
  • To liaise with sales, marketing and operations teams to ensure that VIP guests are recognized as part of the VIP procedures, including room allocations, amenities and arrival welcome.
  • To determine from reservations any sales leads for future business and ensure these are passed to the sales department.
  • Ensure reservations are taken accurately & traces are in place for the front office to follow up as required.
  • Ensure that reservations include accurate billing details and that the accounts department have the required back-up.

Job Types: Full-time, Permanent

Pay: ₹25, ₹35,000.00 per month

Work Location: In person

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