Team Leader

About Emeritus
Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 80 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China.

Emeritus' short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 300,000 individuals across 80+ countries.

Founded in 2015, Emeritus, part of Eruditus Group, has more than 1,800 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. The company is backed by prominent investors including Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

Job Description
Key Responsibilities:

• The role usually involves ownership of the Revenue plan of a specific group of programs that are aligned to the Team Leader.
• The frontline Program Advisory team reports into Team Leaders. The Program Advisors engage with various prospects through Email, Phone, Chat, video conference & other channels and help them enrol in one of the upskilling programs of Emeritus.
• The role responsibilities include driving daily Operations of the team by ensuring KRA's and KPIs are met thereby enhancing the Inside sales team's efficiency.
• Own the Programs revenue and enrolment goals along with the Revenue and marketing leaders
• Work towards meeting tactical goals around nonperforming programs and ensure a quick turnaround on dynamically changing business-critical goals
• Ensure the floor coverage and help improve and focus on critical deliverables such as hourly dials and talktime, meeting other input metric targets such as First-time-to attempt, average handling time etc.
• Take help from the Training and Quality org to set up ongoing training and coaching activities for the PAs and ensuring that these programs are delivering measurable outcomes
• Proactively plan and mobilize sufficient staffing as per the requirement of the shifts, regions, and the programs
• Responsible for ensuring adherence to quality parameters for the team
• Attend Daily stand-ups with various stakeholders and take ownership of Inside Sales metrics including tracking media plan adherence
• Coach and mentor the PAs and conduct regular reviews.

Represent the outreach team in the weekly cross functional business reviews.

Manage escalations with respect to leads.

Manage any other task or responsibility as per the changing business requirements from time to time.

Set up and drive enrolments via bulk/Referrals to generate additional revenue

Achieve targets with respect to production, compliance, quality score s defined

Skills & Qualifications

• Excellent Communications skills
• Good interpersonal skills.
• Strong experience in setting up and leading motivated, ethically sound, high performance sales teams
• Good knowledge of Excel and analytical skills
• Self-motivated & adaptable to changing business needs
• Ambition to overcome roadblocks and consistently achieve plan.
• 5+ years of overall sales experience and 3+ years of inside sales/field sales team handling experience of team sizes of 10+ headcount along with revenue responsibility.

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
In Press

• emeritus harvard business school: Edtech unicorn Emeritus story now a Harvard Business School case study - The Economic Times )