Quality Executive
3 days ago
Job Summary:
We are looking for a detail-oriented and proactive Quality Executive to monitor and evaluate the quality of sales calls to ensure excellent customer experience, adherence to processes, and improved sales performance. The ideal candidate should have strong communication skills and a keen ear for quality standards.
Key Responsibilities:
Monitor and evaluate inbound and outbound sales calls.
Assess communication quality, product knowledge, and adherence to sales scripts and compliance.
Share feedback and actionable insights with the sales team to enhance performance.
Prepare quality reports and track improvement trends.
Conduct calibration sessions and assist in training where required.
Identify process gaps and suggest improvements to enhance customer experience.
Work closely with the operations and training team to maintain quality standards.
Requirements:
Bachelor's degree or equivalent.
1–3 years of experience in call quality monitoring (preferably in Sales / Hospitality / BPO).
Strong listening and communication skills.
Good knowledge of MS Excel and reporting tools.
Detail-oriented with strong analytical and problem-solving skills.
Ability to work in a fast-paced environment.
What We Offer:
Competitive salary and benefits.
Opportunity to grow within the organization.
Supportive work culture and professional development.
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