CRED - risk ops manager

: Risk Ops Manager

Location: Bengaluru
Department: Operations Business Operations
Employment Type: Full Time
Working Model: On-site

CRED is an exclusive community for Indias most trustworthy and creditworthy individuals, where the members are rewarded for good financial behavior. CRED was born out of a need to bring back the focus on a long lost virtue, one of trust, the idea being to create a community centered around this virtue. A community that constantly strives to become more virtuous in this regard till they finally scale their behavior to create a utopia where being trustworthy is the norm and not the exception. To build a community like this requires a community of its own; a community special in its own way, working towards making this vision come true.

Heres a thought experiment: what do you get when you put a group of incredibly passionate and driven people and entrust them with the complete freedom to chase down their goals in a completely uninhibited manner? Answer: you get something close to what we have at CRED; CRED just has it better.

As the Risk Program Specialist, you will be responsible for optimising risk processes at CRED while working closely with internal and partner business teams.

• Driving end-to-end delivery of credit risk transformation programs, including model deployment, policy execution/underwriting, portfolio reporting, and risk strategy implementations.
• Overseeing execution and governance of risk initiatives across multiple workstreams, ensuring alignment with business objectives, timelines, and budgets while mitigating risks, issues, and dependencies.
• Portfolio risk monitoring continuously monitoring portfolio performance, segment-level delinquency, early warning signals, and recommending course corrections.
• Regulatory & compliance oversight ensuring adherence to RBI/fintech/NBFC credit risk guidelines and internal audit requirements.
• Developing and governing KPIs and reporting frameworks for risk, collections, and partner programs, ensuring visibility into milestones, performance, and portfolio health.
• Setting up and improving processes in collaboration with cross-functional teams, including SOP design, automation of manual tasks, and creation of monitoring/controlling mechanisms.
• Driving a culture of continuous improvement by identifying gaps, implementing corrective measures, and ensuring high-impact activities are delivered within timelines and with measurable outcomes.
• Leading and mentoring team members, providing process improvement guidance, project intervention, coaching, and capability building.
• Updating SOPs and metrics based on performance analysis and supporting system/tech architecture upgrades to strengthen risk processes.

• 8 years of experience in financial services (NBFCs/fintechs) across program/project management, credit risk, and operations, with strong exposure to stakeholder management and collaboration with tech and risk teams.
• Proven experience in managing prioritization of risk tasks while balancing user experience and business requirements.
• A strong track record of employee development (including an emphasis on selection, retention and coaching).
• The ability to build relationships and influence stakeholders across functions without formal authority.
• Strong problem-solving skills with the ability to identify gaps and collaborate effectively with tech, product, risk, business, and leadership teams.
• Proficiency in analytical and technical tools such as Excel, Google Sheets, SQL, Python, PySpark, Tableau, Databricks, and Power BI.
• Excellent written and verbal communication skills.

Working at CRED would instantly make you realize one thing: you are working with the best talent around you. Not just in the role you occupy, but everywhere you go. Talk to someone around you; most likely you will be talking to a singer, standup comic, artist, writer, an athlete, maybe a magician. At CRED, people always have talent up their sleeves. With the right company, even conversations can be rejuvenating. At CRED, we guarantee a good company.

Hard truths: Pushing oneself comes with the role. And we realize pushing oneself is hard work. Which is why CRED is in the continuous process of building an environment that helps the team rejuvenate oneself: included but not limited to a stacked, in-house pantry, with lunch and dinner provided for all the team members, paid sick leaves and comprehensive health insurance.

To make things smoother and to make sure you spend time and energy only on the most important things, CRED strives to make every process transparent: there are no work timings because we do not believe in archaic methods of calculating productivity, your work should speak for you. There are no job designations because you will be expected to hold down roles that cannot be described in one word. Since trust is a major virtue in the community we have built, we make it a point to highlight it in the community behind CRED: all our employees get their salaries before their joining date. A show of trust that speaks volumes because of the skin in the game. There are many more such eccentricities that make CRED what it is but thats for one to discover. If you feel at home reading this, get in touch.