Telecalling Executive

1 week ago


Andheri, Maharashtra, India Carnot Technologies Private Limited Full time ₹ 4,00,000 - ₹ 6,00,000 per year

About us:

Carnot is a strong agri-tech startup, trying to build breakthrough technology products for the backbone of this country - the farmers. We have the backing of the giant - Mahindra & Mahindra, who is our strategic investor and have backed us through a recent Series C investment. Our Flagship Product is the Krishe Smart kit (Also known as Simha Kit), which is an IoT-based offering for tractor owners, more specifically the "Rental Entrepreneurs" (RE) who rent out their tractor as a means to earn income. Over the last 2 years, we have created a 20,000 strong user base which is the biggest Agri-telematics deployment in India. Checkout:

Responsibilities:


•Familiarize yourself with our product and service offerings to provide accurate information to customers.


•Initiate recharge sales by contacting existing customers via phone and promoting the benefits of our recharge services.


•Listen attentively to customers, understand their concerns, and provide appropriate solutions or escalate to the relevant department for further assistance.


•Achieve monthly and daily Recharge sales targets to contribute to the team's overall success.


•Maintain accurate records of customer interactions and update the customer database accordingly.


•Stay updated with industry trends, competitor offerings, and market dynamics to effectively address customer inquiries and concerns.


•Collaborate with other team members and departments to ensure a seamless customer experience.

Requirements and skills


•Basic English & Hindi(Compulsory) and Fluency in 1 language Marathi, Bengali, Odia, Tamil, Gujarati to communicate with customers.


•Proven experience in sales, preferably in a customer service or call center environment.


•Strong communication skills, with the ability to listen actively and provide clear and concise information to customers.


•Excellent problem-solving skills to address customer issues and find suitable resolutions.


•Ability to work in a target-driven environment and meet monthly and daily Recharge sales goals.

Bengali & Odia speaking candidate- WFH available if they are not residing in Mumbai


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