Senior SME

3 days ago

Pune, Maharashtra, India Microland Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job Description:Education Qualification :Any Graduate (Engineering / Science) Skills :Primary -> Technology | Infrastructure Monitoring Tool - Nagios | 5 - ExpertSecondary -> Domain | IT in Banking | Customer Support | 5 - ExpertTertiary -> Behavioral | Aptitude | Communication | 5 - Expert Certification :Technology | NMC As a Level 3 Nexthink Administrator, you will be the senior expert responsible for the strategic design, optimization, and advanced management of our Nexthink environment. You will collaborate with Level 1 and Level 2 administrators, drive innovation, and ensure the Nexthink platform delivers actionable insights for enhancing the digital experience of our organization. Key Responsibilities:1. Nexthink Platform Architecture: Lead the strategic planning and design of the Nexthink platform, ensuring alignment with organizational goals.Implement high-availability, redundancy, and scalability solutions.Oversee complex platform migrations and upgrades.Advanced Troubleshooting and Problem Resolution: Investigate and resolve complex and critical digital experience issues.Collaborate with Level 2 administrators and provide expert-level support.Customization and Development: Develop and maintain advanced custom Nexthink modules, probes, scripts, and integrations to extend platform functionality.Drive innovation by identifying and implementing new features and enhancements.Data Analytics and Insights: Utilize advanced data analysis and machine learning techniques to derive actionable insights from Nexthink data.Create advanced dashboards, reports, and predictive analytics for digital experience optimization.Documentation and Knowledge Sharing: Maintain comprehensive documentation of Nexthink configurations, changes, and best practices.Mentor and train junior administrators, sharing expertise and best practices.Strategic Planning: Collaborate with IT and business stakeholders to align Nexthink strategies with organizational objectives.Stay updated on industry trends and emerging technologies, making recommendations for Nexthink enhancements.Qualifications: Bachelor s degree in Information Technology or a related field (or equivalent experience).5+ years of hands-on experience with Nexthink adLocation:India - PuneCreated On:03-Nov-2025

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