Customer Happiness

4 days ago

Jaipur, Rajasthan, India W3teaches Full time ₹ 28,80,000 - ₹ 39,60,000 per year

Key Responsibilities:

  • Handle inbound and outbound calls related to insurance products, services, and claims.
  • Provide accurate information about policy details, premium payments, coverage, and benefits.
  • Assist customers with policy renewals, cancellations, and endorsements.
  • Resolve customer queries and concerns efficiently while maintaining a positive experience.
  • Escalate unresolved or complex issues to the appropriate department/team.
  • Maintain a record of customer interactions, follow-ups, and resolutions in the CRM system.
  • Educate customers about new insurance products and services that meet their needs.
  • Meet or exceed individual performance metrics (calls handled, resolution time, etc.).
  • Adhere to compliance guidelines, company policies, and industry standards.

Required Skills:

  • Excellent communication skills in Hindi & English.
  • Strong problem-solving and analytical abilities.
  • Empathy and the ability to handle difficult customers calmly.
  • Good computer skills.
  • Ability to multitask and manage time effectively.

Qualifications:

  • High School Diploma or Bachelor's Degree (preferred).
  • Prior experience in customer service, preferably in an insurance or financial domain, is a plus.
  • Knowledge of insurance products, terms, and regulations is desirable.

Key Attributes:

  • Customer-centric attitude with a passion for helping others.
  • Team player with a proactive approach to problem-solving.
  • Strong work ethic and ability to adapt to a fast-paced environment.

Salary: 2.8 LPA – 3.4 LPA (Including 5% Variable) + Attendance Bonus of 3,000 Rs.

Working Days: 6 Days/Week, Rotational Week-Offs, Rotational Shifts.

Benefits: Health insurance, paid time off, performance incentives, and career growth opportunities.

Job Type: Full-time

Pay: ₹23, ₹28,000.00 per month

Benefits:

  • Health insurance
  • Paid time off

Work Location: In person

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