Senior Track Lead

2 days ago

Chennai, Tamil Nadu, India HCLTech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

To be responsible for overseeing the operations of the support team including , ticket tracking and escalations to ensure smooth service delivery. (1.) Key Responsibilities

1. To monitor and track tickets/change requests and manage SLAs.

  1. To work towards continuous improvement , perform root cause analysis and act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution and maintaining high levels of customer satisfaction.

  2. To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations

  3. To develop and guide the team members in enhancing their technical capabilities and increasing productivity

No. of Positions

1

Skill (Primary)

Domain Competencies (ERS)-Medical Devices-IVD-IVD

Auto req ID

1607989BR

Skill Level 3 (Secondary Skill 1)

Technical Skills (ERS)-Other Technical Skills-IVDR

Skill Level 3 (Secondary Skill 2)

Domain Competencies (ERS)-IVD-IVD Clinical Trials

Skill Level 3 (Secondary Skill 3)

Domain Competencies (ERS)-IVD-IVD

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