Senior Track Lead

5 days ago

Chennai, Tamil Nadu, India HCL Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Senior Track Lead

Skill (Primary)

Domain Competencies (ERS)-Medical Devices-IVD-IVD

Location

Chennai

Job Family

Support

Job Description (Posting).

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit

Senior Track Lead

Job Summary
To be responsible for overseeing the operations of the support team including , ticket tracking and escalations to ensure smooth service delivery. (1.) Key Responsibilities
To monitor and track tickets/change requests and manage SLAs.

To work towards continuous improvement , perform root cause analysis and act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution and maintaining high levels of customer satisfaction.

To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations

To develop and guide the team members in enhancing their technical capabilities and increasing productivity

Skill Level 3 (Secondary Skill 1)

Technical Skills (ERS)-Other Technical Skills-IVDR

Skill Level 3 (Secondary Skill 2)

Domain Competencies (ERS)-IVD-IVD Clinical Trials

Skill Level 3 (Secondary Skill 3)

Domain Competencies (ERS)-IVD-IVD

Experience LevelSenior Level

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