Operations Manager

1 week ago

Kalyan Mumbai Thane, India INT Tech Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Operations Manager - Payment Gateway / Switch Development (Fintech)-Dombivli-Palawa-Immediate Joiner

Responsibilities

We are hiring an operations Manager with strong expertise in Payment Gateway & Switch Operations. The role involves overseeing daily payment transactions, settlement & reconciliation, compliance management, and coordination with banks, networks, and internal teams to ensure smooth and secure payment processing.

Key Responsibilities

  • Manage day-to-day operations of payment gateway and switch (authorization, routing, settlements, reconciliation).
  • Monitor transaction success rates, downtime, SLA adherence and ensure timely issue resolution.
  • Coordinate with banks, card networks (Visa, MasterCard, RuPay), NPCI (UPI, IMPS, NETC) for operational support.
  • Handle merchant onboarding, documentation, KYC, compliance & risk checks.
  • Ensure RBI, PCI-DSS, and security compliance in all processes.
  • Prepare and publish MIS, SLA, and performance reports.
  • Collaborate with product, technology, and customer support teams for escalations and process improvements.
  • Drive operational efficiency, process automation, and cost optimization.

Desired profile of the candidate

  • 6-12 years in operations management within Fintech / Payments / Banking domain.
  • Strong knowledge of payment gateway, switch operations, UPI, IMPS, RuPay, Visa, MasterCard.
  • Hands-on experience in settlement, reconciliation, chargebacks, refunds, dispute handling.
  • Experience managing SLA/KPI-driven operations, audits, and compliance.
  • Excellent stakeholder management, communication, and leadership skills.
  • Proficiency in Excel, SQL, power BI / MIS tools.

Education

  • Graduate in Engineering / IT / Finance / Business Administration.
  • MBA / PG in Operations / Finance (preferred).
  • Knowledge of payment gateway, switch operations, UPI, IMPS, RuPay, Visa, MasterCard.
  • Hands-on experience in settlement, reconciliation, chargebacks, refunds, dispute handling.
  • Experience managing SLA/KPI-driven operations, audits, and compliance.
  • Excellent stakeholder management, communication, and leadership skills.
  • Proficiency in Excel, SQL, power BI / MIS tools.
  • Knowledge of payment gateway, switch operations, UPI, IMPS, RuPay, Visa, MasterCard.
  • Hands-on experience in settlement, reconciliation, chargebacks, refunds, dispute handling.
  • Experience managing SLA/KPI-driven operations, audits, and compliance.
  • Excellent stakeholder management, communication, and leadership skills.
  • Proficiency in Excel, SQL, power BI / MIS tools.

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