
Operations Manager
1 day ago
Operations Manager - Payment Gateway / Switch Development (Fintech)-Dombivli-Palawa-Immediate Joiner
Responsibilities
We are hiring an operations Manager with strong expertise in Payment Gateway & Switch Operations. The role involves overseeing daily payment transactions, settlement & reconciliation, compliance management, and coordination with banks, networks, and internal teams to ensure smooth and secure payment processing.
Key Responsibilities
- Manage day-to-day operations of payment gateway and switch (authorization, routing, settlements, reconciliation).
- Monitor transaction success rates, downtime, SLA adherence and ensure timely issue resolution.
- Coordinate with banks, card networks (Visa, MasterCard, RuPay), NPCI (UPI, IMPS, NETC) for operational support.
- Handle merchant onboarding, documentation, KYC, compliance & risk checks.
- Ensure RBI, PCI-DSS, and security compliance in all processes.
- Prepare and publish MIS, SLA, and performance reports.
- Collaborate with product, technology, and customer support teams for escalations and process improvements.
- Drive operational efficiency, process automation, and cost optimization.
Desired profile of the candidate
- 6-12 years in operations management within Fintech / Payments / Banking domain.
- Strong knowledge of payment gateway, switch operations, UPI, IMPS, RuPay, Visa, MasterCard.
- Hands-on experience in settlement, reconciliation, chargebacks, refunds, dispute handling.
- Experience managing SLA/KPI-driven operations, audits, and compliance.
- Excellent stakeholder management, communication, and leadership skills.
- Proficiency in Excel, SQL, power BI / MIS tools.
Education
- Graduate in Engineering / IT / Finance / Business Administration.
- MBA / PG in Operations / Finance (preferred).
- Knowledge of payment gateway, switch operations, UPI, IMPS, RuPay, Visa, MasterCard.
- Hands-on experience in settlement, reconciliation, chargebacks, refunds, dispute handling.
- Experience managing SLA/KPI-driven operations, audits, and compliance.
- Excellent stakeholder management, communication, and leadership skills.
- Proficiency in Excel, SQL, power BI / MIS tools.
- Knowledge of payment gateway, switch operations, UPI, IMPS, RuPay, Visa, MasterCard.
- Hands-on experience in settlement, reconciliation, chargebacks, refunds, dispute handling.
- Experience managing SLA/KPI-driven operations, audits, and compliance.
- Excellent stakeholder management, communication, and leadership skills.
- Proficiency in Excel, SQL, power BI / MIS tools.
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